Team Lead, Partner Success

1 week ago

Toronto, Ontario, Canada Plusgrade Full time
Travel is not just about the destination; it's about every memory made along the way.

We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences.

Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel.

Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

WHAT YOU WILL BE DOING:

  • Team Leader hire, onboard, and manage a growing team of Partner Success Managers for our Hospitality Ancillary clients
  • Strategist with the VP of Partner Success
  • Rail, Cruise, Hospitality, define key growth levers to drive hotel account growth and engagement. Develop vision for account success when new hotels are onboarded.
  • Results Focused hungry to exceed goals on a daily basis
  • Partner Advocate develop a deep understanding of the hospitality ancillary industry, customer business, and priorities, and leverage those insights to drive new opportunities
  • Insight Driven and Solution-Oriented leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.
  • Relationship Builder effectively maintain existing account
relationships in your portfolio and expand relationships to additional business groups with each of your customers.

  • Trusted Advisor work diligently to understand the customer's underlying interests and business priorities, while being genuinely interested in their company and personal success.
  • Effective Communicator articulate the partner's current and future business performance and priorities
  • Product Ambassador understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
  • Influencer drive business priorities through persuasion, negotiation and consensusbuilding
  • Act as the primary point of contact for your partners to deliver performance insights, projectrelated tasks, technical training, program enhancement opportunities, as well as operational oversight
  • Leverage a matrixbased approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
  • Achieve account growth targets in pursuit of exceeding revenue goals
  • Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers

YOU ARE SOMEONE WITH:

  • BA/BS degree or higher
  • Minimum 35 years of experience in a similar product, account, client success management or revenue management role
  • Minimum 2 years experience in People Leadership for a team of product or account managers
  • Experience in the global hospitality/travel industry is preferred
  • Excellent interpersonal and communication skills, especially around using data and insights to support your story
  • Ability to push partners to achieve targets, but maintain positive relationships
  • Strong analytical, financial acumen and problemsolving skills
  • Strong organizational skills with an ability to prioritize efficiently
  • Strong MS Office and Google Product Suite skills
  • Travel industry gravitas
  • Technologically savvy, able to quickly understand our solutions, our value proposition, our product and development roadmaps
  • Experience in creating compelling, effective strategic account development plans
  • Ability to travel (up to 10%)

WHAT YOU'LL LOVE ABOUT US:

\uD83C\uDFE6 RRSP/401(k) Matching

\uD83C\uDFE5 Comprehensive Health Plans

\uD83D\uDCC5 Flexible Paid Time Off

Travel Experience Credit

\uD83E\uDDD8 Annual Wellness Credit

\uD83E\uDD57 Team Events and Monthly Lunches

\uD83D\uDCBB Home Office/Commuter Credit

\uD83C\uDF05 Work From Anywhere Program

\uD83C\uDF7C Parental Leave Top Up

\uD83C\uDF0D Adventure Pass

OUR PROCESS:

  • Recruiter Phone Interview
  • Hiring Manager Interview
  • Takehome Assessment or remote coding exercise (if applicable)
  • Team Interview

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