Exhibition Assistant Manager

7 days ago


Victoria, British Columbia, Canada Paquin Entertainment Full time
We are seeking an Assistant Manager to help lead the floor team in the operations of Beyond Van Gogh.

This is a unique, hands-on role encompassing team management and delivering an exceptional guest experience in a busy, high-volume environment.

You will ensure that each guest receives excellent service while also guiding your team to exceed expectations by monitoring, coaching and mentoring the Service Excellence.

-
Your Role:_

  • Support the General Manager in all areas
  • Lead staff of 40+ members in superior customer service
  • Communicate the vision to all team members and lead by example
  • Implement quality control ensuring staff are performing all described duties with exceptional guest experience in mind
  • On site customer relations and critical thinking
  • Perform and supervise opening and closing procedures and securing facility when necessary
  • Assist with day to day operations including staffing, cost controls, staff training, and active floor management daily
  • Aid in preparation of company reports such as daily sales reports on merch, daily ticketing reports, payroll submission to accounting team as needed
  • Direct and motivate all teams to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the event is visually distinctive and impeccably maintained
  • Aid the Retail manager in merchandise procedures as necessary
  • Organize maintenance and cleaning procedures to maintain a safe, healthy and polished event
-
Desired Skills & Experience:_

  • Hospitality or retail background considered an asset
  • Organizational team building and interpersonal skills a must
  • Bilingual considered an asset
  • Staffing and scheduling experience considered an asset
  • Visionary leader with the ability to provide steadfast guidance to all departments
  • Strong conflict resolution and decisionmaking skills
  • Proven success in leading, training and motivating teams
  • Strong ability to plan, execute, and prioritize tasks
  • Experience with Square and Tickmaster Universe (or like software) an asset
  • Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
  • The ability to work a flexible schedule including weekends, holidays and some evenings
-
Position Details:_

  • 40 hours per week in a physically demanding and fast paced environment
  • Tentative start June 2023; tentative end date August 2023
- $25.00 per hour

Job Type:
Fixed term contract

Salary:
$25.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift

Work Location:
In person

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