Customer Experience Associate
7 days ago
Retail Banking - Customer Service
Vancouver, BC
July 18, 2023
Hours
15
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
In this role, you will:
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating nonstandard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone uptodate on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fastpaced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A gogetter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada Purple Brand Group Full timeCustomer Experience AssociatePurple was founded in 2017 at the intersection of industrial design, streetwear, and luxury fashion. A collective of friends and industry veterans set out to launch a collection of men's denim and luxury basics. Denim is the anchor of the modern man's wardrobe; Purple is dedicated to making that anchor more interesting.We have...
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada TD Bank Full timeTD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which...
-
Cashier / Customer Experience Associate
3 weeks ago
Vancouver, British Columbia, Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...
-
Cashier / Customer Experience Associate
1 month ago
Vancouver, British Columbia, Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...
-
Senior Customer Experience Associate
1 month ago
West Vancouver, British Columbia, Canada Scotiabank Full timeSenior Customer Experience Associate - Park Royal Branch (30 Hours/Week)Requisition ID: 199556Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first,...
-
Senior Customer Experience Associate
1 week ago
West Vancouver, British Columbia, Canada Scotiabank Full timeSenior Customer Experience Associate - Park Royal Branch (30 Hours/Week)Requisition ID: 199556Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first,...
-
Senior Customer Experience Associate
3 weeks ago
West Vancouver, British Columbia, Canada Scotiabank Full timeSenior Customer Experience Associate - Park Royal Branch (30 Hours/Week)Requisition ID: 199556Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first,...
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada TD Bank Full timeWork Location:Vancouver, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:KEY ACCOUNTABILITIESCUSTOMER- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice:Complete a broad range of...
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada TD Bank Full timeWork Location:Vancouver, British Columbia, CanadaHours:22.5Line of Business:Personal & Commercial BankingPay Details:KEY ACCOUNTABILITIESCUSTOMER- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice:Complete a broad range of...
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada TD Bank Full time414977BRRetail Banking - Customer ServiceVancouver, BCAugust 3, 2023Hours15Workplace ModelOnsitePay DetailsDepartment OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
7 days ago
Vancouver, British Columbia, Canada TD Bank Full timeTD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Customer experience associate
7 days ago
Vancouver, British Columbia, Canada TD Full timeLieu de travail: Vancouver, Colombie-Britannique, Canada Horaire: 15 Secteur d'activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...
-
Customer experience associate
1 week ago
Vancouver, British Columbia, Canada TD Full timeLieu de travail: Burnaby, Colombie-Britannique, Canada Horaire: 15 Secteur d'activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...
-
Vancouver, British Columbia, Canada TD Bank Full timeCustomer Experience Associate-Future Opportunities page is loaded Customer Experience Associate-Future Opportunities Apply remote type On Site locations Coquitlam, British Columbia time type Part time posted on Posted 22 Days Ago job requisition id R_ Work Location: Coquitlam, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial...
-
Customer Experience Manager
7 days ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Description Position Purpose The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all...
-
Guest Experience Associate
7 days ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Guest Experience Associate
7 days ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Bilingual Customer Experience Specialist
1 week ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Description Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities...
-
Customer Experience
7 days ago
Vancouver, British Columbia, Canada JD Sports Canada Full timeJob Title: Customer Experience - Order ManagerDepartment: Customer ExperienceJD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of...
-
Vancouver, British Columbia, Canada Brambles Full timeDescriptionPosition PurposeThe Customer Experience Manager will lead a team handling commercial and retail customers across Canada. Responsible for ensuring top-notch customer experience and satisfaction, including order execution, account support, and service consistency. Focus on boosting customer loyalty and satisfaction measured through NPS and employee...