Night Audit

Description:

We are looking for a guest focused, highly personable, extremely reliable, very responsible and trustworthy full time Night Auditor. If you are able to work independently or as part of a team, understand the importance of guest relations and are capable of going above and beyond for our guests, than we encourage you to apply

Responsibilities:

• Providing exceptional customer service by going the extra mile for our guests
• Basic concierge duties such as giving out directions and information about hotel amenities and services
• Checking guests in/out of hotel
• Answering switchboard of multi phone lines
• Responding to guest inquiries and requests, with diligent follow up procedures
• Problem resolution
• Ensuring courteous, efficient, and quality guest service at the front desk
• Full understanding of IHG guest loyalty and other related programs
• Knowledge of Opera PMS an asset
• Must be available to work all shifts for training purposes (AM, PM, weekends and holidays) but standard shift will be 11 pm to 7 am

Qualifications:

• Excellent customer service skills and attitude
• Strong communication and interpersonal skills
• Ability to handle challenging situations with tact and diplomacy
• Able to work supervised or unsupervised
• Team player
• Can anticipate guest's needs and exceed their expectations
• Excellent communication skills, both verbal and written
• Always maintains a professional and courteous demeanor
• Attention to Detail and time management skills
• Highly organized
• Flexible with great attendance record
• Able to work overnight 11 pm to 7 am

We offer an excellent benefits package and RRSP program after successful completion of your probationary period.

As a member of the IHG family, you would also be eligible to receive employee discounts at all IHG hotels worldwide.

Qualifications:

Previous front desk experience in a hotel is preferred

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