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IT Support Analyst
7 days ago
JOB TITLE:
IT Support Analyst (12-month Contract)**
WHO WE ARE
Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.
Milton Hydro's Vision is progressive and forward-looking - creating new customer and community possibilities for a smart, sustainable and electrified future.
WHY YOU WANT TO WORK HERE
We care about our employees, our community and growing our businesses.
You are not just a number as we get to know the person behind the name and appreciate each individual's unique contribution that support our successes.
Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions.
***Reporting to the Supervisor of Information Technology we are looking to hire an IT Support Analyst on a 12-month contract. The IT Support Analyst has overall responsibility for providing support to the internal team at Milton Hydro for all IT helpdesk requests. This role is responsible for identifying solutions, coordinating, and interacting with other staff to ensure system availability and to manage helpdesk Service Level Agreements.
KEY DUTIES
Enterprise Helpdesk & Workstation Support
- Provide 1st level technical support for users
- Service end user desktop software and computer related equipment
- Configure PCs
- Resolve end user questions and problems about software and equipment
- Resolve problems in a timely fashion as per departmental SLAs
- Track support requests and keep the user uptodate with request status
- Perform routine system maintenance and housekeeping
- Perform troubleshooting and root cause analysis
Server Administration
- Perform monitoring of Windows server operations, job scheduling and system errors
- Monitor and maintain daily, weekly and monthly backups of the Milton Hydro environment
Other Duties
- Assist in fact gathering for projects
- Documentation of IT processes and policies as assigned
- Participate in team meetings as required
- Perform IT administrative duties as delegated
SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED
- System administration experience with emphasis on Windows Server
- Knowledge of desktop software such as: MS Windows, MS Office
- Demonstrated ability to learn and use SQL (Microsoft SQL Server)
- Programming knowledge in.
- Excellent interpersonal skills
- Excellent verbal and written communication skills is a must
- The ability to manage multiple priorities and multitask within expected deadlines is important
- Proven safety mindset
EDUCATION
-
A college diploma or degree in computer science or equivalent
**APPLY TODAY
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