Financial Services Representative, Outbound

2 weeks ago

Toronto, Ontario, Canada CIBC Full time
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

  • You'll work in a fast paced Contact Centre where you'll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative, you'll share your knowledge of products and campaigns with clients through outbound calls. You'll engage in meaningful conversations, where you'll seek to develop an indepth understanding of their financial needs. You'll quickly provide information and resolutions to the client's issues.
  • You're flexible to work from Monday to Friday from 9:00 AM to 08:00 pm and Saturday from 09:00 am to 6:00 pm. The first 3 months of training will be on site, after that you will have the opportunity to work in a hybrid model.
  • At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 13 days per week on site, while other days will be remote.
  • Wired Internet connection, capable of continuously supporting excellent call quality and highspeed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
  • How you'll succeed
  • Client engagement
  • Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client's shoes to find the right solutions, every time.


 Recommending solutions
  • Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Work with your team to ensure clients are connected to the right people and opportunities.


 Product knowledge
  • Be an expert in CIBC's comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.
What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.


  • Subject to program terms and conditions
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date

Job Location

Toronto-55 Yonge Street, 7th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills:

Bank Products, Call Center, Client Relationship Management, Communication, Financial Products, Outbound Calls, Work Collaboratively

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