Technical Support Analyst, Applications

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 171363

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do.

We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

ROLE PURPOSE:

ROLE ACCOUNTABILITIES:

  • Administration, maintenance, and technical support Enterprise Active Directory, CyberArk, Basware, and all the Microsoft suite of products (SharePoint, SCCM, SCOM, Office 365, Exchange, Orchestrator, Skype for Business, Yammer)
  • Implementation, administration, and maintenance initiatives of the BlackBerry environment, from server to user handhelds
  • Procurement, administration, and support of mobile devices such as Androids, iPhones, iPads, and mobile hubs
  • Administration, maintenance, and technical support of the McAfee Endpoint Advanced suite of products
  • Assist with the selection, design, build, and implementation of new Windows/Linux hardware and operating system technologies as well as supporting Tangerine standards and usage guidelines
  • Assist with the administration and maintenance of an Enterprise Active Directory environment.
  • Administration and support of the MAC backend environment
  • Assist with the forecasting of Windows/Linux technology capacity requirements as per lease schedule, as well as based on business and internal IT infrastructure growth
  • Assist with the administration, maintenance, optimization, operating system patch management, and technical support of the production and development environments
  • Assist with the administration, maintenance, and technical support of the ESXi VMware, XenApp virtual platforms
  • Evaluate and recommend serverbased solutions to meet changing business requirements to allow staff to work and support the business remotely
  • Coordinate and ensure compliance with Windows/Linux Server disaster recovery and contingency plans to ensure the rapid recovery of systems in the event of an emergency or disaster
  • Actively participate in the evaluation and selection process for new Wintel infrastructure technologies
  • Required to be available outside normal business hours
  • Required to carry mobile device and pager to handle 7x24 support issues

MINIMUM QUALIFICATIONS:

  • 3+ years of demonstrated handson experience in system administration supporting a largescale, mission critical enterprise infrastructure
  • Handson and indepth knowledge of server hardware (NIC, RAID, SCSI) and Windows technology
  • Handson and indepth knowledge of Windows Server 2008/2012 Active Directory environments, domain controllers and replication, Microsoft Active Directory Integrated DNS, LAN/WAN topology, Office 2010/2013, Windows
  • Working knowledge of routing, VPN, firewall and system security
  • Excellent knowledge of and handson working experience with Microsoft Exchange, SharePoint, IIS, SCCM, SCOM, Lync, ESXi VMware and Hyper-V
  • Solid troubleshooting abilities, both proactive and reactive

WHAT'S IN IT FOR YOU?

  • You will be part of a diverse and inclusive team of Clientfocused gogetters looking to learn from each other in an environment that celebrates and recognizes success
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
  • Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto


At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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