Director, Airline Relations and Development

1 week ago

Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

Your way forward:
Join Canada's busiest airport as our next Director, Airline Relations and Development


Do you want to help transform Toronto Pearson into the global airport of the future? We're committed to becoming one of the most advanced, sustainable, and passenger-friendly airports in the world - and we need your help.

This is your chance to play an essential role:

building the story of Pearson's transformation and engaging meaningfully with a range of critical stakeholders to build trust and support for organizational mandates and priorities.


Position Summary:


The Director, Airline Relations and Development is responsible for growing and strengthening air services, managing airline relations at a strategic and executive level, and the development of programs that allow airlines to grow their business at Pearson while improving passenger experience.

The Director will play a pivotal role in driving the growth and success of our airport by leading air service development activities that protect and enhance our connectivity, expanding cargo business development opportunities, nurturing relationships with airlines, and developing new strategies to achieve our vision and ambition for Pearson.


As Director, Airline Relations and Development, you will:

  • Build and maintain strong relationships with new and existing airlines, negotiating agreements, incentives, and opportunities for collaboration that enhance connectivity
  • Lead the airport's relationship with our airline partners, advocating for commercial, operational and infrastructure development interests and act as the voice of airlines within the airport
  • Establish and manage a single view of all airline related matters within the airport.
  • Lead airline engagement committees from a commercial and business development perspective, while outlining the framework for operational engagement
  • In collaboration with Operations and other relevant departments ensure Airlines issues are treated and addressed.
  • Regularly measure and development programs to improve airline engagement and satisfaction levels
  • Lead the development of air carrier programs that help airlines prosper and grow their business at Toronto Pearson while improving the passenger experience
  • Develop and execute a comprehensive air service development strategy to attract new airlines, routes, and destinations that align with the airport's growth objectives
  • Lead crossfunctional teams in preparing and presenting business cases, financial models, and route development proposals to senior airlines' executives at Head Quarters level
  • Oversee industry development opportunities, regulatory changes, and emerging markets to proactively identify openings for expansion and growth
  • Develop and implement comprehensive cargo business development strategies to attract new cargo carriers and increase cargo traffic
  • Cultivate and maintain strong relationships with cargo carriers, freight forwarders, and other industry stakeholders, negotiating agreements and partnerships to drive cargo business growth
  • Work closely with government agencies, regulatory bodies, and industry associations to advocate for policies and initiatives that support air service development objectives
  • Represent the airport at industry events, conferences, and meetings, fostering industry relationships and promoting the airport's capabilities
  • Model the GTAA leadership behaviours to support and further the business' vision through building and development of diverse, multiskilled team
  • Coach, mentor and develop individuals and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities

This is a chance to be on the frontline of history at Toronto Pearson.

To do so, you will bring:

  • Bachelor's degree in Aviation, Business Administration, Marketing, or related field
  • 10+ years of demonstrated work experience in air service development, route planning, or airline network planning within the aviation industry
  • Strong knowledge of airline industry dynamics, route development processes, and market trends
  • Ability to obtain and retain Transportation Security Clearance to the Secret Level
  • Valid Ontario Driver's License

At Toronto Pearson, we value a wide range of experience.

Consider this role if you have:

  • Excellent negotiation, communication, and presentation skills.
  • Analytical attitude with the ability to interpret market data and trends to inform route development strategies.
  • Ability to build and maintain relationships with key stakeholders, including airline executives and government officials.
  • Proficiency in data analysis tools and market research methodologies.
  • Strong project management skills, with the ability to lead crossfunctional teams and handle multiple initiatives simultaneously.
At Toronto Pearson our future is unlimited because we are building it. Our work is not just about building

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