Customer Relations Representative

1 week ago

Montreal, Quebec, Canada Scotiabank Full time

What your role will be...

Customer Relations Representative

As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

Is this role right for you? In this role you will:

Performs all Customer Service activities according to established service standard and established targets: Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases; Following the Bank's service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments; Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships

Increase Client satisfaction and loyalty through service excellence by :

Acquiring and maintaining a detailed knowledge of products and services; Responding to the client's inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate; Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC; Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner; Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate; Demonstrating respect and knowledge in every client interaction; Participating in and supporting change initiatives;

Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank's exposure to risk by:

Adhering to custody and security procedures and policies at all times; Adhering to position authorities and Bank policies; Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines; Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office. Timely escalation of issues/obstacles/trends to your Direct Supervisor; Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.

Provides Administrative Support and Contributes to DFC growth, profitability and productivity:

Providing above average customer service in all internal and external contacts; Participating in reviewing/identifying business needs, developing requirements; Action Dealer requests to discharge, amend or substitute Collateral Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch, Respond and action Dealer request for errors or omissions on compensation Assisting the Sales force with special projects Dealer Appreciation Certificates

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you:

Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes. Expert knowledge of the Validation and Funding process. Strong organizational, written and verbal communication skills Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset) Working knowledge of Bank system HR Passport, My Learning Centre etc.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

  • Customer Relations Representative

    1 week ago

    Montreal, Quebec, Canada Scotiabank Full time

    Customer Relations RepresentativeJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Work as a member of the Dealer Finance Centre (DFC) Team collaborating closely with the Retail Sales and Lending departments.

  • Customer Relations Representative

    1 week ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 200162Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be... Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the...

  • Customer Relations Representative

    1 week ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 200162Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be... Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the...

  • Customer Relations Representative

    1 week ago

    Montreal, Quebec, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Performs all Customer Service activities according to established service standard and established targets: Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases; ...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada JAM Industries Ltd. Full time

    *****Job Title**: Customer Service Representative**Division**:Erikson Music***Location**: Baie D'Urfe, QC (hybrid environment, at office two days a week)***Schedule**: Monday to Friday 8:30-5:30Exertis | JAM, Making the world sound better, one brand at a time Do these words sound like music to your ears?Since 1972, Exertis | JAM has grown to be one of the...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada KECA INTERNATIONAL INC Full time

    Keca International Inc. is a commercial furniture manufacturer. It has been in business for over 20 years.We are looking for a Bilingual Customer Service Representative who is great at multitasking and is prepared for any challenge. Experience 2+ years_Customer Service Rep: Reception (answer calls, greet clients, outlook managment)** Office tasks and other...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Fedplast Full time

    Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering bestinclass portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and longterm business partnerships. We stand proud of our heritage, and as we grow,...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Lantic Inc Full time

    Tuesday, March 12, 2024 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in , offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. We stand...

  • Customer Service Representative, Canada

    1 week ago

    Montreal, Quebec, Canada AngioDynamics Full time

    JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.EssentialResponsibilities: Provides Customer...

  • Customer Service Representative

    1 month ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Stella-Jones Inc. Full time

    Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.The Company's common shares are listed on the Toronto Stock Exchange (TSX:...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Mitten Building Products Full time

    **Summary**This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery.**Job Duties**- Assist...

  • Customer Support Representative

    1 week ago

    Montreal, Quebec, Canada ENDVR Full time

    At ENDVR, we're focused on empowering the world's best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We're the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...

  • Engine Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada EightSix Network Inc Full time

    Our client, a leading company in Aerospace, Military, and Defense, is looking for an Engine Customer Service Representative for their team in Montreal, QC. Joining our dynamic team, the successful candidate will play a pivotal role as the main customer contact, collaborating closely with the Program Manager and reporting to the Director of Program...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Relations Coordinator

    1 week ago

    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Relations Coordinator to join our team in Montreal. The successful candidate will be responsible for providing excellent customer service and managing customer relations.The ideal candidate should have a Bachelor's degree in Business Administration or a related field, as well as at least two years of experience...