Patient Care Advocate

1 week ago


Montreal, Quebec, Canada Circle Medical - a UCSF Health Affiliate Full time
DESCRIPTION: Circle Medical is a Y Combinator and Real Ventures-backed startup. We are reimagining primary care from the ground up, combining technology and artificial intelligence with some of the nation's best physicians to deliver a better experience that scales faster and more efficiently than ever before.Circle Medical is the fastest growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years. We are seeking a full-time care coordinator to support our physicians and help our US-based patients navigate the complex healthcare system, as well as contribute to the growth of our company and product. This is a full-time role with excellent benefits. This role will be located in our beautiful and newly acquired office in the super hip Mile-End office. WHAT YOU'LL DO:
•Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone
•Advocate for patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists
•Think creatively to solve problems standing in the way of patient experience, care, or outcomes
•Assist with billing and other insurance issues WHAT YOU'LL BRING (REQUIREMENTS):
•At least 1-year experience working in customer service (retail, hospitality, call centre, etc)
•English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation
•Ability and eagerness to adapt to a fast-paced environment and learn quickly
•A passion for excellent customer service and problem-solving
•A minimum typing speed of 40 words per minute
•Montreal based or within a reasonable commuting distance WHAT WILL GIVE YOU AN EDGE:
•Prior experience in a venture-backed healthcare or startup/technology setting
•Ambition to have a long-term career in healthcare
•Experience living in the US or using the US healthcare system
•Experience using a Macbook/apple desktop products COMPENSATION: In alignment with our values, Circle Medical has transparent salaries based on output levels, and options to trade cash for stock.This is a full time salaried position in a fast-growing venture-backed startup with significant opportunity for advancement for the right candidate, and it is also a great opportunity to work closely with physicians (MDs and DOs), physician assistants, and nurse practitioners and gain clinical exposure.Compensation is based on output level with a range between $45,000 and $50,000 CAD plus full medical, dental, and vision benefits.Montreal Office Benefits:
• FT salaried: Flexible vacation & generous sick leave after 90-days
• Up to 2 bonus paid holidays in addition to local statutory holidays
• $500 annual education and development reimbursement
• Extended Health Benefit for eligible Employee and Dependents, enhancing local provincial coverage + life & disability
• Wellness perks, including discounts for mental health programs and online wellness courses
• Weekly in-office team lunchesCircle Medical is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status DESCRIPTION:Circle Medical est une startup financé par "Y Combinator et Real Ventures", et affilié avec UCSF, une des 10 meilleures faculté de médecine aux États-Unis selon "US News" and "World Report". Nous réinventons la médecine de famille en combinant la technologie et l'intelligence artificielle avec les meilleurs médecins au pays pour livrer une expérience supérieur et plus efficace.Nous sommes à la recherche d'une coordonnatrice ou d'un coordinateur des soins de santé à temps plein pour soutenir nos médecins et aider nos patients américains à naviguer la complexité du système de santé. Vous contribuerez également à la croissance de notre produit et de la compagnie.Il s'agit d'un rôle à temps plein avec d'excellents avantages sociaux. Ce rôle consistera principalement à travailler de notre magnifique bureau nouvellement acquis dans le quartier branché du Mile-End.RESPONSABILITES:
• Être le principal point de contact avec nos patients à travers plusieurs plateformes dont le clavardage, courriel et téléphone.
• Défendre les intérêts et bien-être des patients et assurer les liaisons avec des tierces parties telles compagnies d'assurance, pharmacies et spécialistes.
• Mettre en œuvre sa créativité pour résoudre des problèmes qui nuisent à l'expérience ou à la qualité des soins médicaux.
• Répondre à des questions d'assurance et de facturation.EXIGENCES (REQUIS):
• Au moins 1 an d'expérience dans le service à la clientèle (commerce de détail, hôtellerie, centre d'appels, etc.)
• Excellente maîtrise de la langue anglaise orale et écrite.
• Capacité de s'adapter et de travailler dans un environnement en constante évolution.
• Une passion pour l'excellence en matière de service à la clientèle et la résolution de problèmes.
• Une vitesse de frappe minimale de 40 mots par minute
• Basé à Montréal ou prêt à déménager à MontréalATOUTS:
• Une expérience dans le domaine de la santé ou de la technologie.
• Un désir de poursuivre une carrière dans le domaine de la santé.
• Expérience avec le système de santé aux États-Unis ou avez déjà vécu aux États-Unis
• Expérience de l'utilisation d'un ordinateur de bureau Macbook/appleCOMPENSATION:Conformément à nos valeurs, Circle Medical propose des salaires transparents basés sur les niveaux de production et des options d'échange d'espèces contre des actions.Il s'agit d'un poste salarié de débutant à temps plein dans une startup à croissance rapide financée par du capital-risque, avec d'importantes opportunités d'avancement pour le bon candidat, et c'est également une excellente opportunité de travailler en étroite collaboration avec des médecins (médecins et médecins), des assistants médicaux, et infirmières praticiennes et acquérir une exposition clinique.La rémunération est basée sur le niveau de rendement et varie entre $ et $ CAD, plus des avantages médicaux, dentaires et visuels complets.Avantages du bureau de Montréal :
• Salarié FT : vacances flexibles et congés de maladie généreux après 90 jours
• Jusqu'à 2 jours fériés payés bonus en plus des jours fériés locaux
• Remboursement annuel de 500 $ pour les études et le développement.
• Assurance maladie complémentaire pour les employés et personnes à charge admissibles, améliorant la couverture provinciale locale + vie et invalidité.
• Des avantages bien-être, notamment des réductions sur les programmes de santé mentale et les cours de bien-être en ligne.
• Déjeuners d'équipe hebdomadaires au bureau Circle Medical est fier d'être un lieu de travail garantissant l'égalité des chances. Nous nous engageons à garantir l'égalité des chances en matière d'emploi, quels que soient la race, la couleur, l'ascendance, la religion, le sexe, l'origine nationale, l'orientation sexuelle, l'âge, la citoyenneté, l'état civil, le handicap, l'identité de genre ou le statut d'ancien combattant.

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