IT Support Specialist

1 week ago


Québec, Quebec, Canada GROUPE CORWIK Full time

Responsibilities

  • Support add/move/change requests including desktops/laptops/MACs, network/label printers (SATO), phones and other peripherals.
  • Perform regular cleanup of computer users' accounts in Active Directory and Distribution Lists.
  • Leading investigations/troubleshooting when a problem does not yet have known mitigations or solutions, including hardware, software or configuration issues. Identifying network issues and escalating to the Senior IT Specialist.
  • Provides preventive and corrective maintenance of workstation and software programs.
  • Administer and maintain inventory of all technical equipment, software and supplies.
  • Create and maintain documentation for the support and use of all IT devices related technology.

Required skills and/or experience:

  • 5 years of experience in a similar role.
  • Strong technical knowledge of MS Windows 10/11 and Mac OSX.
  • Solid experience of Microsoft office suite, Office 365 (PC and Mac).
  • Experience with Adobe products.
  • Solid experience in PC/Laptop and MAC hardware/software installations and issue resolutions.
  • Solid experience with Active Directory management.
  • Intermediate knowledge in mobile smartphones, iPhone, Galaxy, Blackberry, etc.
  • Handling remote users (VPN, RDP etc).
  • Experience in troubleshooting related to networks, internet connectivity, operating systems and data.
  • Demonstrated experience with WiFi networks.
  • Solid working experience in installing and integrating new hardware.
  • Strong experience in troubleshooting and debugging IT systems.
  • Must have the ability to work in team environment and independently.
  • Strong analytical and problemsolving skills. Ability to handle multiple competing priorities. excellent organizational and time management skills.

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday

Work Location:
In person

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