I&IT Lead Technology Specialist

1 week ago

Toronto, Ontario, Canada Ombudsman Ontario Full time

Effective April 1, 2024, the salary range for this position is $88,496 to $128,625 per year in compliance with AMAPCEO collective agreement provisions.

The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

Join Our Team of Technical Experts


Are you an IT professional who is interested in taking on a leadership role with a high-performing team? Then consider this fantastic opportunity.

We are currently looking for a professional who thrives in a dynamic environment where your expertise can make a significant impact.


The Identity and Access Management Practice (IAMP) within the Government Services Integration Cluster (GSIC) is currently modernizing OPS Enterprise Identity and Access Management Services and is looking for a Technology Specialist to support the Public Secure service.

This technology will allow the people and businesses of Ontario to access government applications and services online.

Note: Flexible work arrangements including flexible hours, telework (remote work), and compressed work week, may be considered.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • provide leadership and expertise to the Public Secure team
  • interact with Ministries and technical divisions (clusters) to onboard new program areas to Public Secure
  • work with the vendor to plan, test and implement new software releases
How do I qualify?Technical KnowledgeYou have:

  • Knowledge of IT security authentication technologies and related IT infrastructure components - network, security appliances, database, servers and web hosted applications
  • Demonstrated experience with supporting and/or implementing of Single Sign-On (SSO) solutions, identity federations, including identity provisioning as well as multi factor authentication systems by utilizing enterprise-grade identity management service such as Okta
  • Experience and in-depth knowledge of identity management protocols such as OAuth2.0, OIDC and SAML 2.0
  • Experience with supporting and/or integrating large, enterprise, public facing identity systems with cloud-based identity services such as Okta, Azure AD, B2C and Auth0.
  • Experience with ITIL processes such as Service Level Management, Problem Management, Change Management, Release Management and Capacity Management
Analytical & Problem Solving SkillsYou have knowledge of or experience:

  • provide technical advice and leadership in resolving complex business and technology problems and critical incidents; develop protocols for dealing with/avoiding future incidents
  • identifying contingency plans for problem resolution situations
  • Manage priorities and resolve problems in order to support the team to complete task assignments and deliverables
  • Analyse new vendor functions and documentation to determine impacts to existing services
Technical Leadership and Project Management Skills

  • Experience in leading the support of large enterprise level technology applications to meet service levels and client expectations through teams comprised of multi-disciplinary resources and stakeholders.
  • Planning and leading complex technical Proof of Concepts and providing reports including recommendations based on the results.
  • Leading the development and implementation of operational processes and business continuity plans.
  • Experience in documenting, tracking, and managing issues and service requests including impact assessments of complex issues.
  • Experience in providing clients with support for issue investigation troubleshooting and resolution.
  • Experience working with managing external vendors; providing input into Statements of Work and contracts; drafting work orders/change requests and ensuring deliverables are met on time and budget
Communication, Relationship Building and Consultation SkillsYou have:

  • advisory skills to provide authoritative and persuasive technical advice to stakeholders and senior management
  • interpersonal and stakeholder relations skills to maintain effective internal and multi-jurisdictional client relationships
  • oral and written communication skills to prepare and present complex technical information and recommendations to non- technical audiences (e.g. senior management, clients, stakeholders)
  • consultation and collaboration skills to lead client discussions to identify I&IT solutions and provide technical expertise for strategy and systems platform development

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