Customer Experience Manager

1 week ago

Whistler, British Columbia, Canada TD Full time
Services bancaires personnels et commerciaux Détails de la rémunération :
En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager
Post-Secondary or Undergraduate degree (in related field) preferred

Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.
La TD est une entreprise profondément engagée à être une leader en matière d'expérience client. En parallèle de l'évolution de nos activités et de notre stratégie, nous innovons afin d'améliorer l'expérience client et de créer des capacités pour façonner l'avenir des services bancaires. Que vous ayez plusieurs années d'expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d'autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d'épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d'apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration
Dans cette optique, nous organiserons des séances d'intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

  • Customer experience associate

    1 week ago

    Whistler, British Columbia, Canada TD Full time

    Lieu de travail:Whistler, Colombie-Britannique, CanadaHoraire:18.75Secteur d'activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche...

  • Guest Experience Supervisor

    7 days ago

    Whistler, British Columbia, Canada Scandinave Spa Whistler Full time

    Guest Experience Supervisor (Interim)Our Mission***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.Vision***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.Fundamental Values: Authenticity: we are welcoming and...

  • Guest Experience Specialist

    7 days ago

    Whistler, British Columbia, Canada Rocky Mountaineer Full time

    Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.The Guest Experience Specialist (GES) reports to the Station Management team.This position is responsible for providing excellence in guest satisfaction...

  • Experience Ambassador

    7 days ago

    Whistler, British Columbia, Canada Crystal Lodge Full time

    WHAT IT'S ALL ABOUTLOCAL, FUN & FRIENDLY, PROGRESSIVE, RESPECT, TEAM PLAYDo you like some variety in your day to day? Are you looking for a job with flexible hours to support your active lifestyle? If so, this might be the place for you We are a group of FUN & FRIENDLY people looking for some fresh faces to add to our Crystal Lodge familyWHAT YOU'LL GET TO...

  • Associate Member Experience

    7 days ago

    Whistler, British Columbia, Canada Hilton Grand Vacations Full time

    Associate Member ExperienceDemonstrates commitment and dedication to Spirit of Service culture and Hilton Values. Provides excellence in service while checking owners and guests in and out of the property. Provides switchboard and concierge services. Must be able to provide information regarding local areas of interest for guests. Liaises and assists all...

  • Cashier/customer Service

    7 days ago

    Whistler, British Columbia, Canada Lordco Parts Ltd. Full time

    Position: Cashier/Customer Service RepresentativeLocation: Whistler, BC Do you love interacting with people? Do you value providing customer service with a smile? Join our Whistler, BC, team and let work, work for you._Lordco Auto Parts is Canada's largest independently-owned automotive parts retailer, with over 100 locations across Western Canada and is a...

  • Whistler Guest Experience Specialist

    7 days ago

    Whistler, British Columbia, Canada Rocky Mountainer Full time

    PurposeRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the...

  • Whistler Guest Experience Specialist

    1 week ago

    Whistler, British Columbia, Canada Rocky Mountaineer Full time

    Purpose:Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the...

  • Customer Service Representative

    1 week ago

    Whistler, British Columbia, Canada GFL Environmental Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Squamish, BC At GFL our goal is to invest in our people and provide opportunities to grow for life GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service....

  • Customer Service Representative

    7 days ago

    Whistler, British Columbia, Canada Solutions Pest Control Ltd Full time

    Solutions Pest Control Ltd. is a locally owned pest control company that has been providing pest and wildlife control services throughout Metro Vancouver & Sea to Sky for over 17 years. We are always searching for better ways to help our customers with their pest and wildlife issues. Our passion at Solutions Pest Control is providing exceptional customer...

  • Spa Experience Team Lead

    1 week ago

    Whistler, British Columbia, Canada Scandinave Spa Whistler Full time

    Our Mission***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.Vision***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.Fundamental Values: Authenticity: we are welcoming and genuine. With the simplicity and...

  • Customer Service Representative

    1 week ago

    Whistler, British Columbia, Canada GFL Environmental Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Squamish, BCAt GFL our goal is to invest in our people and provide opportunities to grow for lifeGFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service.Together, our...

  • Customer Service Representative

    1 week ago

    Whistler, British Columbia, Canada GFL Environmental Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Squamish on a fixed contract until the end of SeptemberThe Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and...

  • Customer Service Representative

    7 days ago

    Whistler, British Columbia, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our team in Squamish, BCAt GFL our goal is to invest in our people and provide opportunities to grow for lifeGFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service.Together, our...

  • Spa Experience Team Lead

    1 week ago

    Whistler, British Columbia, Canada Gestion Riviere du Diable Inc Full time

    Our MissionTo offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.VisionTo be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.Fundamental ValuesAuthenticity: we are welcoming and genuine. With the simplicity and quality of...

  • Owner Experience Coordinator

    7 days ago

    Whistler, British Columbia, Canada Fairmont Heritage Place, At Natures Door Full time

    Owner Experience Coordinator (Front Desk/Concierge) - Full-Time or Part-Time (see below).Reliable and engaging, as a Owner Experience Coordinator, you will demonstrate the essence of creating an exceptional owner journey. You are committed to taking care of the owners from the moment they arrive through to their departure.APPLICANTS MUST BE IN THE SEA TO SKY...

  • Marketing /social Media/customer Service

    1 week ago

    Whistler, British Columbia, Canada Blackcomb Snowmobiles Ltd. Full time

    Whistler ATV, Blackcomb Snowmobile, Dog sled, snowshoe, Fondue, Snowcoach, a family owned and operated Adventure Company is looking for a candidtate to join our team in assisting with marketing, social media as well as working from our village office working with our customer service team. Work directly with management and reservations in this fast paced,...

  • Marketing /social Media/customer Service

    7 days ago

    Whistler, British Columbia, Canada Blackcomb Snowmobiles Ltd.Whistler ATV Full time

    Whistler ATV, Blackcomb Snowmobile, Dog sled, snowshoe, Fondue, Snowcoach, a family owned and operated Adventure Company is looking for a candidtate to join our team in assisting with marketing, social media as well as working from our village office working with our customer service team. Work directly with management and reservations in this fast paced,...

  • Guest Experience Expert

    7 days ago

    Whistler, British Columbia, Canada Marriott International, Inc Full time

    Additional Information Pay: $20.98 to $23.24/hrJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Events Manager

    1 week ago

    Whistler, British Columbia, Canada Marriott International Full time

    JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from...