Sales Manager

2 weeks ago

Edmonton, Alberta, Canada Radisson Hotel and Convention Centre Full time

The Sales Manager will be responsible for selling and booking the Radisson Hotel and Convention Centre to clients while increasing utilization of our facilities and overseeing the Sales department.


Primary Responsibilities:

  • Meeting with prospective and existing clients to increase bookings and sales of the hotels facilities, acting on and coordinating specific client requests to ensure 100% customer satisfaction.
  • Building our corporate client list and working on new business development strategies to increase our use of our hotel and facilities to local and out of town market groups and organizations.
  • Leading and motivating the Sales Team to assist them in achieving the established goals and supporting them in enhancing their skills while ensuring a high standard of customer service is maintained.
  • Maintaining and exceeding our present level of achievement in the group and corporate market segment along with development of maximums group and individual business.
  • Increasing utilization of our convention facilities by booking various meetings, seminars, banquets and conventions.
  • Confirming in writing (according to hotel standards) all proposals and confirmation including contracts and function room outlines in coordination with the catering department. Periodically reviewing all group activity including signed contracts received reservation process, room release dates and catering contracts.
  • Representing the hotels during in and out of town sales trips, acting as a representative on professional committees.
  • Attending various trade shows, promotional events, and out of town meetings with prospective clients to promote our services to new and potential cliental.
  • Working closely with all departments to ensure that proper information is received regarding groups, conventions, events, etc.
  • Supplying weekly and monthly reports supporting productivity standard and records of contacts to the General Manager while also forecasting of Sales and catering to maximize revenue.
  • Grow customer base within set accounts Coordinate various departments' participation in servicing accounts. Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Coldcall prospects, including those generated by external sources of lead. Where necessary, support marketing efforts such as trade shows, exhibits, and other events. Carry out/organize telemarketing sales, mailouts and local advertising in accordance within the hotel budget. Coldcall prospects, including those generated by external sources of lead for the hotel Deal with complex customer complaints or enquiries Perform other related duties as assigned

Position Requirements

  • Superior negotiating skills, decision making capabilities, resourcefulness to conduct independent research and gather information to fully understand your market.
  • Bachelor's degree in Hospitality or related industry preferred.
  • Proven track record in sales required and previous hospitality sales experience preferred.
  • Assist in creating Request for Proposal (RFP) responses to potential clients. Liaise with Catering, Rooms and Banquets services Work Environment and Context Work schedule varies and may include occasionally working on holidays and weekends for trade shows or out of town business trips.

Required experience:

  • Hotel Sales : 3 years
  • Years Direct Hotel Sales Experience in Management in Hotels
  • Strong communication skills;
  • Excellent presentation skills Strong problem solving, organizational and interpersonal skills
  • Selfmotivated with the ability to work in a fast paced and constantly changing environment
  • Able to work well under pressure and meet monthly targets for bookings
  • Professional appearance
  • Strong computer skills including knowledge of Opera PMS, Catering software and or other related software

Please submit Resume to:
Human Resources,

We are an equal opportunity employer that truly values each employee.

Applications will be accepted until the position is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Schedule:

  • Monday to Friday

Work Location:
In person

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