Full-Time and Part-Time Staff

2 weeks ago

Toronto, Ontario, Canada Fitzii Full time
Intake and Information Management Support Staff, Permanent Part-Time

Company:
VHA Home HealthCare

Type:
Part-time

Description:
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Our providers tell us:
"Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centered care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, " The freedom and flexibility can't be beat. " Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Intake and Information Management Support Staff
Permanent Part-Time, Flex Shifts

Shift Information:
Shifts will vary between 8:30am—9:30pm on weekdays, weekends, and stat holidays
Eligible for Hybrid work arrangement post completion of satisfactory training

The incumbent must also be available to attend a 3-week full-time in-person training program, including weekdays and weekends, from 8:30am-4:30pm.

Intake and Information Management Support Staff provides full clerical and administrative support to the Intake and Information Management Team.

This position is the primary contact for all telephone and electronic inquiries made by the LHINs regarding case offers, VHA Subcontractors and other Community Partners.

The main functions of this role include, but is not limited to:

data entry, telephone support, monitoring of electronic portals and fax systems, service changes and updates, maintenance of the client data base, communications with VHA Nurses and Rehabilitation Service Providers, and the compilation of the Centre`s data, statistics and reports.

Benefits and pension plan for permanent eligible employees
VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
Mentorship and peer support
You have relevant post secondary school education/training combined with practical experience, medical terminology is an asset
Minimum of two years related work experience or equivalent in a multi-tasking, routine based clerical position
You possess superior computer and data entry skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications
You are comfortable working in a constantly shifting environment as VHA responds to changes in client and funder needs and staff availability
Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required
Knowledge of Gold Care and the ability to converse in a second language is a definite asset
Satisfactory completion of technical skills testing is required for the position

We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA.

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