IT Support Lead

2 weeks ago


Richmond, British Columbia, Canada AEROSTREAM CARGO SERVICES LTD Full time

About Aerostream Logistics


When Aerostream Logistics was founded in 1999, our goal was to develop a logistics company that would be an industry leader with an outstanding service commitment to our customers.

We have grown organically through hard work and continually delivering on what we said we'd do.

From our upbringings in a small, crammed office to now with facilities across North America and a network of agents across the globe, the quality of our work comes first.


DESCRIPTION:

This is a full-time in office role from Monday to Friday.

DUTIES AND RESPONSIBILITIES:

  • Work with team members to resolve their IT issues and needs
  • Work with our thirdparty service providers to resolve issues that can't be resolved inhouse
  • Liaise with our thirdparty suppliers for support for our various systems and hardware
  • Ensure hardware is maintained to prevent premature failure or breakdowns
  • Research and procure hardware as requested
  • Review and Approve supplier invoices
  • Assist with other ad hoc duties with operational departments
  • Other duties as assigned

DESIRED SKILLS & EXPERIENCE:

  • Approximately One year or more of IT related experience
  • High level of proficiency with Microsoft 36
  • Knowledge of CodeIgniter or Laravel would be an asset, but not required
  • Exceptional customer service attitude and approach
  • Strong written and verbal communication skills
  • Ability to use sound judgment, discretion, and professional integrity
  • Ability to multitask, prioritize to meet deadlines
  • Must be able to legally work in Canada

COMPENSATION & BENEFITS:

  • Competitive salary based on experience
  • Company medical, dental, and vision benefits plan

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:
All team members must follow all company safety policies.

Ability to commute/relocate:

  • Richmond, BC V7B 1K6: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • IT support: 1 year (preferred)

Work Location:
One location

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