Information Technology

2 weeks ago


Kitchener, Ontario, Canada Erb Fischer Veterinary Corporation Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: Bachelor's degree
  • Experience: 3 years to less than 5 years

Work setting:

  • Hospital/health care establishment/health institution
  • Private company, corporation or industry

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Computer and technology knowledge:

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • Mainframe
- iOS

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • File management software
  • Security software
  • Multimedia software
  • Presentation software
  • Communication software
  • Web service design
  • Database software
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Other benefits:

  • Free parking available
  • Parking available


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