program service specialist

2 weeks ago

Prince George, British Columbia, Canada Northern Health Authority Full time
Position Summary

If you are looking for friendly, supportive staff, work life balance and affordable living this may be just the opportunity that will take your career to a new level.

The Program/Service Specialist is responsible for researching, developing, implementing and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments.

The Program/Service Specialist provides oversight and facilitates quality improvement changes in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians and staff.

The Program/Service Specialist serves as the liaison and change agent for clinical care areas, departments and units.

They continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes and use of electronic medical records (EMR) and other clinical IT tools.

They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical educators and end-users, and travel to NH facilities.

As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.

In collaboration with site/departmental leadership, the Program/Service Specialist is responsible to lead the coordination, implementation, and completion of Services projects or initiatives.

Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes.

Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.

Starting salary will be approximately from $86,398 to $107,997 and will be based on education, training, experience, and salaries of similar positions.


Prince George has a population of 89, local residents and is a service centre for approximately 320,000. Prince George has all the amenities of a larger city mixed with the charm and friendliness of a smaller town. Check out for more information on what this community has to offer.

What Northern Health has to offer you

  • Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
  • Four weeks vacation with one year of continuous service
  • Financial Support for Moving Expenses is available for eligible positions
  • Employee referral program
  • Employer-paid training and leadership development opportunities
  • Spectacular outdoor activities and the shortest commutes in BC
  • "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.
Qualfications

  • Bachelor's degree in a health care discipline;
  • Relevant professional development process improvement, change management, information technology/information management, project management, group facilitation, coaching;
  • Five (5) to seven (7) years in front-line clinical care and related experience working in clinical operations EMR use;
  • Or an equivalent combination of education, training and experience.
Skills and Abilities:

  • Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
  • Ability to take a "can-do" approach to resolving issues and working with multiple stakeholders
  • Ability to apply change management and transformation techniques and practices.
  • Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides and how-to documents, and track work activities or issues documentation.
  • Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming and word processing software (. Microsoft Excel, PowerPoint, Visio and Word).
  • Ability to foster innovation throughout complex evolutionary change.
  • Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities.
  • Demonstrated strategic thinking and analytical skills.
  • Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process.
  • Superior small and large group facilitation skills and individual coaching skills.
  • Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach.
  • High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
  • Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
  • Ability to work independently and as part of a team.
  • Ability and willingness to travel.
  • Physical ability to perform the duties of the position.
Who we are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities.

We deliver hospital and community-based health care for a population of 300,000.

Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

  • Program/service Specialist

    2 weeks ago

    Prince George, British Columbia, Canada Northern Health Full time

    Position Summary: Are you looking to highlight your knowledge, skills, and abilities in a new and dynamic environment? We currently have an exciting opportunity for you to bring your excellent work ethic to our Program-Elder Care department. The Program/Service Specialist is responsible for researching, developing, implementing and continually improving...

  • program/service specialist

    2 weeks ago

    Prince George, British Columbia, Canada Northern Health Authority Full time

    Position Summary Are you looking to highlight your knowledge, skills, and abilities in a new and dynamic environment? We currently have an exciting opportunity for you to bring your excellent work ethic to our Program-Elder Care department. The Program/Service Specialist is responsible for researching, developing, implementing and continually improving...

  • Benefit Programs Specialist IV

    2 weeks ago

    Prince George, British Columbia, Canada Commonwealth of Virginia Full time

    Hiring Range: $52,789.00 to $84,462.00 Full Time or Part Time: Full Time Only applicants that click on the county website may apply: Title Description- Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as...

  • BC Photo Lab Specialist

    2 weeks ago

    Prince George, British Columbia, Canada London Drugs Full time

    Photo Lab Specialist The Photo Lab Specialist is responsible for assisting in production of all Photofinishing as well as providing superior customer service at the Photofinishing counter, while meeting quality and service standards, and maintaining a professional attitude, and work environment. As a Photo Lab Specialist you would be responsible for: ...

  • Post Office Specialist

    2 weeks ago

    Prince George, British Columbia, Canada London Drugs Limited Full time

    Not just a joba communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.We are seeking innovative, customer focused people to join our team We currently have opportunities for:Post Office SpecialistThe Post Office...

  • BC Photo Lab Specialist

    2 weeks ago

    Prince George, British Columbia, Canada London Drugs Full time

    Not just a job...a communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team We currently have opportunities for: Photo Lab Specialist The Photo Lab...

  • BC Photo Lab Specialist

    4 weeks ago

    Prince George, British Columbia, Canada London Drugs Full time

    Not just a job...a communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team We currently have opportunities for: Photo Lab Specialist The Photo Lab...

  • Survey Projects Specialist

    2 months ago

    Prince George, British Columbia, Canada Fpbc Full time

    Ministry of Forests Prince George (On-Site) Engineering Program Specialist$The Ministry ensures the sustainable management of forest, wildlife, water, and other land-based resources. The Ministry works with Indigenous and rural communities to strengthen and diversify their economies.The Engineering Program Specialist supports planning and implementing...

  • Survey Projects Specialist

    4 weeks ago

    Prince George, British Columbia, Canada Fpbc Full time

    Ministry of Forests Prince George (On-Site) Engineering Program Specialist$The Ministry ensures the sustainable management of forest, wildlife, water, and other land-based resources. The Ministry works with Indigenous and rural communities to strengthen and diversify their economies.The Engineering Program Specialist supports planning and implementing...

  • specialist, clinical informatics

    2 weeks ago

    Prince George, British Columbia, Canada Northern Health Authority Full time

    Position Summary This unique position requires an experienced front line clinical care individual with some IT experience working with EMR and other clinical IT tools. If you are interested in change management, coaching and process improvements, this may be the job for you. The Specialist, Clinical Informatics leads and promotes the integration of...

  • Cpo-ia 24r Supervisor, Service Delivery

    2 weeks ago

    Prince George, British Columbia, Canada BC Public Service Full time

    Posting Title- CPO-IA 24R Supervisor, Service Delivery- Position Classification- Community Prog Off-IA R24- Union- GEU- Work Options- Hybrid- Location- Prince George, BC V2N4P7 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 4/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Social Dev &...

  • specialist, clinical informatics

    2 weeks ago

    Prince George, British Columbia, Canada Northern Health Full time

    Position SummaryThis unique position requires an experienced front line clinical care individual with some IT experience working with EMR and other clinical IT tools. If you are interested in change management, coaching and process improvements, this may be the job for you.The Specialist, Clinical Informatics leads and promotes the integration of information...

  • specialist, electronic medical record

    2 weeks ago

    Prince George, British Columbia, Canada Northern Health Authority Full time

    Position Summary This unique position requires an experienced front line clinical care individual with some IT experience working with EMR and other clinical IT tools. If you are interested in change management, coaching and process improvements, this may be the job for you. The Specialist, EMR Adoption provides at-the-elbow and remote guidance and...

  • Transfer Specialist

    2 weeks ago

    Prince George, British Columbia, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to WorkResponsible for the care, removal, and transport of deceased. Collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously, drives company owned vehicles....

  • Specialist, Equity and Inclusion

    1 month ago

    Prince George, British Columbia, Canada University of Northern British Columbia Full time

    Posting #24-098CUSpecialist, Equity and InclusionOffice of Equity and InclusionTerm, Full-timeJune 2024 to May 2025PurposeReporting to the Manager, Equity and Inclusion the Specialist, Equity and Inclusion applies an equity lens and justice expertise to improve the inclusion and access goals of the University.The Specialist will be the direct and trusted...

  • Specialist, Equity and Inclusion

    4 weeks ago

    Prince George, British Columbia, Canada University of Northern British Columbia Full time

    Posting #24-098CUSpecialist, Equity and InclusionOffice of Equity and InclusionTerm, Full-timeJune 2024 to May 2025PurposeReporting to the Manager, Equity and Inclusion the Specialist, Equity and Inclusion applies an equity lens and justice expertise to improve the inclusion and access goals of the University.The Specialist will be the direct and trusted...

  • Program Manager

    2 weeks ago

    Prince George, British Columbia, Canada Canadian Mental Health Association of Northern BC Full time

    Position Title: Program Manager - Excluded Position - PRINCE GEORGEReports to: Executive DirectorSalary Range: 1.0 FTE positionHours: Monday to Friday 8:30 am to 4:30 pmWill also require a shared on call schedule 1 out of 3 weeks in rotation which may require call outsJob Summary: Program Manager is responsible for the implementation, management, supervision...

  • Program Manager

    2 weeks ago

    Prince George, British Columbia, Canada Shift Human Services Consulting Full time

    Are you a seasoned youth care manager looking to make an impact on a new program? Shift is seeking a leader to manage and lead a new satellite residential treatment program opening in Prince George BC. Working in partnership with The Maples adolescent treatment centre in Coquitlam, this five bed treatment home for youth aged 12-18 is located in a rural area...

  • Program Coordinator

    4 weeks ago

    Prince George, British Columbia, Canada Prince George Native Friendship Center Full time

    The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50+ years. A key component of this journey is ensuring the voices of each person is heard and included in our trauma informed and culturally dynamic approach; this perspective...

  • Program Coordinator

    1 month ago

    Prince George, British Columbia, Canada Prince George Native Friendship Center Full time

    The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50+ years. A key component of this journey is ensuring the voices of each person is heard and included in our trauma informed and culturally dynamic approach; this perspective...