Customer Success Manager Only 24h Left

2 weeks ago

Greater Toronto Area, Canada Messagepoint Full time

About Us:
Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario.

We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.


Our award-winning platform gives non-technical business users such as marketers, CX teams and product owners intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance.

Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing business-critical on-demand, interactive and batch communications across all platforms and channels.


Founded in 1998 as Prinova, Messagepoint has grown from its beginnings as a top global Customer Communications Management (CCM) integrator, to become a leader in the space due to our unique ability to intelligently manage content.

Summary

We are looking for a dynamic, ambitious, and driven individual to join the Customer Success team at Messagepoint.

As a Customer Success Manager, you are "customer obsessed"; passionate about ensuring the success of our customers on the Messagepoint platform.

You will work directly with our customers to understand their business and technical requirements, and work closely with the implementation and support teams to ensure success.

You will also have a keen interest in practice building, as we expand our Customer Success practice.

Responsibilities:

Relationship Management:

  • Build and maintain strong relationships with key stakeholders at enterpriselevel customers, becoming a trusted advisor and advocate for their success.
  • Conduct regular meetings and business reviews with customers to assess satisfaction levels, identify opportunities for improvement, and address any concerns or challenges.
  • Understand the unique needs and objectives of each customer and collaborate with internal teams to ensure alignment between customer goals and Messagepoint's product roadmap and capabilities.

Adoption and Onboarding:

  • Facilitate the successful onboarding of new customers, ensuring a smooth transition from implementation to adoption and utilization of Messagepoint's products and solutions.
  • Develop and deliver tailored training programs and resources to enable customers to effectively use Messagepoint's products and features.
  • Provide guidance and best practices to drive user adoption, engagement, and utilization, ensuring customers realize the full value of their investment.

Customer Growth and Expansion:

  • Identify opportunities for customer growth, expansion, and upselling within the existing customer base, collaborating with the Account Management and Sales teams to drive revenue growth.
  • Provide strategic guidance to customers on how to leverage Messagepoint's products and solutions to meet their evolving business needs and objectives.

Customer Health and Satisfaction:

  • Monitor customer health and satisfaction, proactively identifying and addressing any potential risks or challenges to ensure high levels of customer satisfaction and retention.
  • Track, monitor and report customer success metrics to analyze customer engagement, adoption, and overall success.
  • Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.

Cross-functional Collaboration:

  • Collaborate closely with internal teams, including Product Management, Support, and Professional Services, to ensure seamless customer experiences and alignment across the organization.
  • Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customercentric solutions.
  • Act as a liaison between customers and internal teams, ensuring effective communication, issue resolution, and the timely delivery of solutions and services.

Practice Building:

  • Assist in expanding Messagepoint's Customer Success practice, focusing on enhancing the customer journey through kickoffs, onboarding, adoption, and retention.
  • Assist with the creation and optimization of standardized processes, playbooks, and documentation for the Customer Success practice. Demonstrate consistency and efficiency in customer interactions, ensuring best practices are followed.
  • Assist with the rollout and backend administration of our Customer Success platform, leveraging the platform's functionalities to enhance Customer Success operations. Utilize the platform to proactively monitor customer health, track usage patterns, and identify potential churn risks. Collaborate with crossfunctional teams to customize dashboards, reports, and alerts, ensuring accurate and realtime visibility into customer engagement and satisfaction levels.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Proven experience in Customer Success, Account Management, Program Management or a related customerfacing role, preferably within the Customer Communications Management (CCM) industry.
  • Strong relationshipbuilding and interpersonal skills, with the ability to establish trust, credibility, and rapport with executivelevel stakeholders.
  • Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and nontechnical audiences.
  • Strategic mindset, with the ability to understand customer objectives, align them with product capabilities, and provide valuable insights and recommendations.
  • Strong analytical and problemsolving skills, with the ability to analyze data, identify trends, and develop actionable strategies to drive customer success.
  • Technically savvy with a strong appetite for continuous learning.
  • Experience working with enterpriselevel customers and managing complex relationships across multiple stakeholders.
  • Familiarity with SaaSbased solutions and a solid understanding of software implementation and customer lifecycle processes.
  • Ability to work independently, manage multiple priorities, and thrive in a fastpaced, dynamic environment.
  • Experience using a Customer Success platform, Salesforce and Jira Service Management is an asset.
Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada Uncanny Owl Full time

    At Uncanny Owl, we help small businesses build world-class elearning and automation solutions with WordPress. Over 80,000 websites use our products to deliver great elearning and no-code automations. As Customer Success Manager, you'll be responsible for managing and resolving support requests from customers of our 8 WordPress elearning and automation...

  • Only 24h Left: Bakery Specialist

    2 weeks ago

    Greater Toronto Area, Canada Reiser Full time

    About The CompanyWith more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Our mission is to sell equipment by providing our customers with truly superior service. To enable us to do this successfully, we are seeking very...

  • Customer Success Manager

    1 month ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    1 month ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    1 month ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...

  • Customer Success Manager

    4 weeks ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...

  • Customer Success Manager

    4 weeks ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    4 weeks ago

    Greater Toronto Area, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Only 24h Left: Delphi Developer

    2 weeks ago

    Greater Toronto Area, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm...

  • (Only 24h Left) Office Coordinator-Hybrid

    2 weeks ago

    Greater Toronto Area, Canada Gwich'in Collaborative Government Full time

    Gwich'in Collaborative Government.The Office Coordinator is responsible for greeting all visitors to the Gwich'in Tribal Council (GTC) office at the L.F. Semmler Building in Inuvik, managing the office phones, the GTC Craft Store and performing a variety of general office administration tasks as well as providing operational support. The Office Coordinator...

  • Customer Success Manager

    4 weeks ago

    Greater Toronto Area, Canada PocketHealth Full time

    **About the team & the role**: We are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream **Customer Success Manager **loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth programs within your accounts, and obsessing about...

  • Customer Success Representative

    6 days ago

    Greater Toronto Area, Canada Texada Software Full time

    Position Overview The Customer Success Representative (CSR) is responsible for building and maintaining relationships with assigned customers, ensuring their satisfaction, and driving their success with Texada's products and services. The ideal candidate will be a highly motivated and results-oriented individual with a strong understanding of...

  • Customer Success Account Management

    2 weeks ago

    Greater Toronto Area, Canada Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster...

  • Only 24h Left Head of Production

    2 weeks ago

    Greater Toronto Area, Canada Marks, part of SGS & Co Full time

    RoleWe are looking for an integrated Head of Content Production to oversee our North America studios. A process-led leader with experience mentoring and overseeing a team of producers in a fast-paced creative agency environment. An astute commercial thinker, capable of quickly assessing a request to identify risks and opportunities. A proactive problem...

  • Associate Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using a...

  • Associate Customer Success Manager

    2 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using...

  • Sales Manager

    4 weeks ago

    Toronto, Canada Left Field Brewery Full time

    **Position: Sales Manager : Licensee (On Premise)** **Type**: Full Time Permanent, Salary **Compensation**: Competitive Base Salary, Sales Incentive Plan & Bonus **Perks**: Car Allowance, Phone Allowance, Expense Account, Health & Dental Benefits, Healthcare Spending Account, Employee beer/apparel budget & discounts Left Field Brewery is a small,...

  • Customer Success Account Manager

    3 months ago

    Greater Toronto Area, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Event Cook

    4 weeks ago

    Toronto, Canada Left Field Brewery Full time

    **Position: Event Cook - Seasonal Contract** **Type**: Hourly, Part Time (15-25 hrs/wk) **Hours of Work**: Days, evenings, weekends and holidays (May - August) **Compensation**: $21.83/hour plus Tip Pool **Perks**: Employee beer and apparel budget and discounts, Phone Allowance **Reports To**:Chef and Culinary Lead **Locations**: Christie Pits Park,...

  • Only 24h Left: Site Reliability Engineer

    2 weeks ago

    Greater Toronto Area, Canada Paymentus Full time

    SummaryPaymentus leads the North American marketplace in electronic bill payment solutions and is looking for high performers to join our development team building SaaS Fintech solutions across a range of industries. You will contribute to a massively scalable data platform, that is built on top of a world class enterprise platform, supporting thousands of...