Data Integrity Account Support Analyst

2 weeks ago

Calgary, Alberta, Canada NCR Full time
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title:
Data Integrity Specialist

Location:
Calgary, Canada

Key responsibilites:

  • Interpret executed contracts, agreements and onboarding documentation to determine specific onboarding needs for each customer and terminal. Ensuring terms in the contract match terms entered into the company's processing systems.
  • Collaborate and communicate with stakeholders at all levels and departments to build and maintain strong relationships and ensure smooth implementation of terminals. Ability to work across departmental lines and build consensus is critical to this position.
  • Participant in client implementation planning, conference calls and meetings.
  • Work crossfunctionally to assist other departments with processes and tasks related to customer onboarding and implementation.
  • Manage setup workflows including changes, moves, and Bulkload activities. Ensuring the data is accurate across all applicable systems.
  • Be knowledgeable about and responsible for internal controls and procedures for the position's area of responsibility
  • Provides support for customer escalations on specific setup issues, including researching and responding to the Service Account Manager inquires.
  • Use personal judgement to solve problems, identify risks and address issues.
  • Analyze and research issues and resolve with a sense of urgency due to customer impact.
  • Work with the Service Account Manager to facilitate a seamless transfer once the terminal onboarding process is complete.
  • Identify and implement policies and procedures that ensure that data entered and updated into the multiple software databases that support Cardtronics is complete and correct.
  • Ability to work in a fast paced environment, provided efficient productivity while simultaneously providing superior quality service.
  • Contribute in ways that enhance the integrity of current onboarding processes
  • Meeting internal or contractual deadlines with accuracy as a key measure
  • Other duties may be assigned.

Qualifications:

  • College degree or relative work experience required.
years of experience in either of the following areas: Onboarding, Implementation, Customer Success or Account Management Support/Administration preferred

  • Handson selfstarter with the ability to effectively follow difficult issues to resolution.
  • Must have excellent communication skills, both written and oral.
  • Selfmotivated and can work autonomously to finish project work.
  • Able to work under limited supervision and selfmotivated.
  • Ability to work well with others at all levels of the company.
  • Excellent analytical, interpersonal, prioritization, and organizational skills.
  • Exceptional organizational and time management skills with great attention to detail.
  • Ability to quickly respond, prioritize and act amid multiple, conflicting demands.
  • Must be able to successfully pass all applicable background screening tests.
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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