Member Relations Coordinator

7 days ago

Vancouver, British Columbia, Canada Central 1 Credit Union Full time
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system.

We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada.

For more information, visit

What we offer:

  • Worklife flexibility
  • Hybrid work environment
  • One time allowance to set up your office for remote first employees
  • Variable annual incentive plan
  • Generous annual vacation allotment
  • Topnotch flexible benefits plan
  • Retirement Plan, matched contributions at 6%
  • Access to a learning platform and educational assistance support
  • Career development opportunities
  • Wellness Flex Fund to support personal interest and activities
  • Day off to volunteer in your community and other paid time off options
  • Corporate discounts

Job Summary:
Do you enjoy being part of a team dedicated to providing outstanding support? Can you balance your work with multiple tasks while adapting to changing priorities? Do you have strong written and verbal communication skills? Do you enjoy fostering strong and productive working relationships with team members? If so, we have an opening for a Member Relations Coordinator to join the Central 1 Team that might interest you

What you'll be doing:

  • Responsible for responding to internal and external inquiries, checking Member Relations inbox daily, and providing information regarding Central 1 and departmental programs and services.
  • Organizing meetings (both inperson and webinar/virtual), including liaising with internal and external stakeholders to plan events.
  • Assisting with the overall execution of events and projects such as quarterly member webinars and periodic system meetings.
  • Supporting Member Relations team with research, collection, and preparation of presentations for executives and facilitating related approvals.
  • Developing and preparing content for meeting invites and contributing to creating member stories and insights.
  • Demonstrating the ability to balance multiple demands and projects successfully, effectively prioritizing workload and meeting deadlines
  • Performing administrative functions for the department: review correspondence, search for background information as requested, and compose routine correspondence; prepare routine reports, coordinate schedules, book appointments, coordinate travel arrangements, respond to calls when relevant; and obtain and exchange information on behalf of others as required.
  • Responsible for processing procurement requests and invoicing for the team's activities.
  • Using website content management systems (CMS) such as WordPress to publish materials to Member websites and manage permissions for new members.
  • Performing other duties to support the Member Relations team in delivering exceptional service and supporting Central 1's business goals.

What you'll have:

  • 3+ years of related experience in a largescale administrative and business environment.
  • Superior written and verbal communication skills and the ability to work across various teams and departments.
  • Diploma in business administration, public relations, communications, or related discipline, or an equivalent combination of education and experience.
  • Strong organizational, time management, oral and written communication, interpersonal, and customer service skills with attention to detail.
  • Sound working knowledge and expertise in the use of computers and relevant software, including Microsoft Office 365, Outlook, PowerPoint, Excel, OneDrive, and Teams.
  • Experience managing accounts and contacts in CRM such as Salesforce.
  • Experience managing content for digital channels, including CMS tools such as WordPress.
  • Good analytical, research, and problemsolving skills.
  • Ability to multitask, anticipate needs, coordinate work with others, troubleshoot issues, and balance and adapt to changing priorities.
  • Ability to deal with a variety of situations with diplomacy and confidentiality.
  • Sound working knowledge of the principles, practices, and processes involved in providing administrative support services.
  • Previous exposure to the credit union system would be an asset
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