Mortgage Underwriter, Lending

2 weeks ago

Calgary, Alberta, Canada Neo Financial Full time

Come Build a Better Financial Future for all Canadians

At Neo, we're building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn's Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada's top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We're on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo's success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We're asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

We're looking for experienced Mortgage Underwriters. You'll be responsible for reviewing documentation and underwriting deals from across the country. You'll work closely with our Mortgage Sales team and third party brokers to ensure we're finding the most effective solutions for our customers, and through that, you'll be an integral part of enabling Neo to deliver a full range of financing products and services partnered with an exceptional customer experience.
If you love a fast paced environment where growth and opportunities are constant, you'll fit right in with this team

What you'll be doing

  • You successfully deliver mortgages from the application stage through to funding with the support of your Mortgage Coordinator
  • You execute skilled and clear communication with Sales team, mortgage brokers, and internal /external partners to ensure their understanding of the mortgage process, expectations and documentation required
  • You liaise with the Sales team, Coordinators, and third party brokers on status updates for active mortgage files
  • You review all documents associated with mortgage files to ensure they meet Neo's policies and guidelines
  • You utilize a hands-on approach and problem-solving skills to make prudent decisions on complex mortgage files
  • You work with management for support on complex files where standard lending solutions have been exhausted
  • You develop subject matter expertise in the functionality and features of products, services, tools, technology, and Salesforce CRM capabilities
  • You remain current on the latest industry trends to secure a competitive advantage

Who we are looking for

  • You have 2+ years of underwriting experience in the Canadian mortgage industry
  • You have a passion for growth and excellence, consistently striving to deliver the highest quality results in a startup environment
  • You bring epic focus and energy, with a strong dedication to client service
  • You have superior communication skills, both verbal and written
  • You're highly organized with exceptional time management capabilities

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We're making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we're on a mission that matters — to transform financial services for the better. If that's what you're looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We're evolving quickly as an organization, we work together in person, and the pace of progress isn't for everyone. That's why we're looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo's growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don't get hung up on job titles or hierarchy — we're focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.


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