Automotive Parts Manager

2 weeks ago

Langley, Canada Applewood Auto Group Full time
It's All Good at Applewood

Role & Responsibilities
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Identifying parts: You are responsible for identifying the correct parts for customers' vehicles based on make, model, and year. This requires a strong knowledge of the dealership's inventory and an understanding of the parts catalogue.
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Providing customer service:You are responsible for best-in-class customer service, including answering questions about parts and availability, researching parts, and providing cost estimates.
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Managing inventory:You are responsible for managing the dealership's inventory of parts, including ordering, and receiving new parts, tracking inventory levels, and ensuring that the right parts are available when needed.
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Maintaining records:You are responsible for maintaining accurate records of parts sales, including invoices and receipts, and ensuring that all parts are properly accounted for.
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Collaborating with other departments:You must work closely with other departments within the dealership, such as service, to ensure that parts are available for repairs and maintenance when needed.

Measurables:

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Customer satisfaction rate: This measures customers' satisfaction with the dealership's service, including the parts advisor. It is measured through OEM surveys and/or Google reviews.
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Sales revenue: This measures the total revenue generated from parts sales. A high sales revenue indicates that the Parts Advisor effectively identifies customer needs and sells the correct parts.
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Fill rate: This measures the percentage of customer orders that are filled correctly and on time. A high order fill rate indicates that the Parts Advisor accurately identifies customer needs and efficiently manages the ordering and delivery process.
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Accuracy rate: This measures the percentage of orders that are filled accurately. A high accuracy rate indicates that the Parts Advisor effectively identifies customer needs and correctly fills orders.
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Productivity: This includes metrics such as the number of parts sold per hour, the average time to identify the correct parts, and the average time to complete transactions.

What we need from you:

  • A minimum of 1 year of working experience in the Automotive Parts Department
  • Proactively maintain automated inventory replenishment lists
  • Customer service focused attitude (Being able to find a way to say YES)
  • Working knowledge of vehicle components and basic parts knowledge
  • Ability to multitask with exceptional detail and accuracy
  • Effectively handle multiple priorities, organize workload, and meet deadlines

Why should you work for Applewood?

  • Excellent compensation package(s) and RRSP options
  • We stand out from the rest because we are TRULY PASSIONATE about cars
  • 10 dealerships and counting to work alongside and grow with
  • Group events, Applewood Family Day, Xmas party, BBQs, and more
  • We support local communities, sports teams, and charities.

Compensation

Our core values

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to "Make Things Better."

Team Beats with One Heart:

We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

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