Valet, Lead Hand

7 days ago

Ottawa, Ontario, Canada Reimagined Parking Full time
Shift: Thursday, Friday, Saturday, 3pm-11pm and Sunday, 8am-4pm and Monday, 3pm-11pm

The Valet, Lead Hand ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. The Valet, Lead Hand is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet, Lead Hand works closely with fellow team members and Operation Manager to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.
Key Responsibilities
  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager.
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates.


Skills, Knowledge and Expertise
  • At least 18 years of age
  • 2 yeas experience as a Supervisor of staff.
  • Valid FULL G driver's license
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred


Benefits(Full-Time Employee Only)
Medical/Vision
DentalLife Insurance
AD&D
STDLTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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