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Food Service Supervisor

3 months ago

Moncton, New Brunswick, Canada Wendy's - Harvard Restaurants Ltd Full time

Summary:

This position involves the supervision of Team Member activities on shift to ensure that Wendys' standards around people, product, cleanliness and exceptional customer service are fulfilled.


Qualifications:

  • Previous experience in a supervisory role is an asset.
  • Previous experience in a customer service role.
  • Thorough knowledge of Wendys products and procedures.
  • Current certification in approved food safety training (ex. ServSafe) is an asset.
  • Strong communication and interpersonal skills.
  • Ability to adhere to policies and procedures.
  • Able to operate effectively in a fast paced environment.
  • Capable of multitasking.
  • Be selfmotivated, requiring little supervision.
  • Have a positive Teamplayer attitude.

Primary Responsibilities:

  • Lead by example to demonstrate that the customer is top priority.
  • Maintain optimal customer service levels by aiding when and where needed and ensuring customers are served in a friendly, timely manner and resolving customer complaints and turning negative situations into positive ones.
  • Upon request, conducts regular store walkthroughs.
  • React immediately to issues requiring attention during the shift.
  • Provide ongoing specific direction to all Team Members.
  • Encourage excitement and a fun work environment while motivating Team Members to meet store goals.
  • Display knowledge of and works in compliance with Wendys operating, food safety, security, health and safety, and employment standards and applicable legislation.
  • Ensures that all product and packaging is properly merchandised and stocked.
  • Maintains operational efficiency through use of positioning charts and prerush checklists.
  • Supervises Team Members to ensure primary and secondary duties are completed.
  • Ensure all store policies are followed during the shift (Ex: cash policies, meal and break policies, food safety policies).
  • Completes all required shift documentation (ex: records waste).
  • Other duties as required.

Physical Requirements:

  • This position requires long periods of standing. As well, this position requires a significant amount of bending and turning of the wrist.
  • Lifting and reaching requirements are listed below:
  • For stocking purposes (paper, product, cooler)
  • items weighing between 2 and 60 pounds.
  • Reaching across shelves which is approximately a 3 foot reach.
  • Bending and stretching into the showcases approximately 2 feet.
  • Filling showcases must be able to carry a full tray of product approximately 10 pounds.
  • Must be able to repetitively pour coffee from a coffee pot which when full, weighs approximately 5 pounds.
  • When standing at front counter or beverage station, must be able to bend and reach packaging materials, which involves an approximate 1 foot reach.
  • For preparation and stocking purposes must be able to reach the back of the shelves in the walkin fridge and freezer. To reach is approximately 3 feet in depth.
  • Must be able to lift and carry cases of tomatoes weighing approximately 25 pounds.
  • Must be able to lift a pot of soup weighing approximately 15 pounds and carry it for a distance of approximately 2 feet.
  • Must be able to reach to the back of the storefront sandwich fridge. The approximate reach is 2 1⁄2 feet.
  • Must be able to repetitively use the cash which involves pushing buttons with your fingers and counting back cash.

Food and Safety:

  • Conducts daily cleaning functions such as washing surfaces, floors, equipment and maintaining the tidiness of the store.
  • Must be able to reach into the 3Compartment dish sink. The depth of each sink is approximately 3 feet.
  • Must be able to reach the drying shelf over the 3Compartment dish sink. The approximate reach to the shelf is 3 feet.
  • Must be able to use a knife to cut sandwiches and bagels.
  • Must be able to use a tomato tamer to cut tomatoes and cucumbers.
  • Follows weekly cleaning schedule such as dismantling, cleaning and reassembling equipment, and cleaning fridges to ensure a clean work area.
  • Uses the principles of sanitation (Wash, Rinse, and Sanitize) daily, throughout shift.
  • Rotates product using the FIFO (First In, First Out) system.
  • Consistently takes temperatures, ensuring hot foods are kept hot, and cold foods are kept cold.

Health and Safety:

  • Complies with all health and safety requirements such as lifting, knife safety, wet floor procedures, chemical procedures and hot oven safety.
  • Must be able to lift supplies down from shelves which are at different heights, depending on the layout of the store and provincial/state regulations.
  • Reports any unsafe equipment immediately to management.

Organization of Area:

  • Organizes and maintains staff levels to meet demands.
  • Organizes and maintains cleanliness of workstation.
  • Informs store manager of supplies required.
  • Checks the storage, rotation and freshness of soup, sandwich and bagel items.
  • Organizes day to ensure that daily deadlines are met for peak sales times.
- Ensures end-of-