Bilingual Collections Analyst

6 days ago

Oakville, Ontario, Canada TalentBurst, Inc. Full time
Bilingual Collections Analyst
Location: Oakville, ON – must be able to travel to the U.S. for 1 month of training and as required following the training period.
Duration: 6 Months
Start Date: 6/24/24

Responsibilities:
The Collections Analyst I is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers' accounts. This position provides timely and efficient collection of the company's account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.

Level of Authority
  • Total Receivables including Fleet accounts - $5.5 million to $6 million
  • Credit line authority - $10,000
  • Single order approval authority - $5,000
Customer Service
  • Will handle credit and collections inquiries via email and inbound phone calls.
  • Oversees both customer and sales disputes concerning billing and shipping errors by researching accounts, preparing and submitting documentation to initiate account adjustments to correct billing errors, or referring information on items requiring research to CCH Specialist.
  • Will utilize Salesforce.
Reduce Exposure
  • Manages delinquency and bad debt loss on accounts
  • Oversee receivables which pose a significant credit risk and/or receivable exposure by ensuring with state lien and bond laws
  • Request credit extensions on new and existing accounts including credit lines, order limits, and risk classes.
Teamwork
  • Support Client Vision, Values, and Principles while in a team-based environment
  • Utilize required time necessary to complete tasks at handle duties as assigned
Qualifications:
  • Diploma/GED required
  • 1 year of college level business courses or equivalent preferred
  • 1 year of SAP experience preferred
  • 1 year of customer service experience preferred
  • Bilingual in English and French or Spanish
  • Knowledge of Microsoft Excel and Word
  • To handle large volume of calls and multiple priorities
  • Able to analyze data and make recommendations
  • Able to be service oriented/good attention to detail
  • Be able to work in a team environment
  • Strong communication, interpersonal, and problem-solving skills

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