Field Specialist Intern H/F

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We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people. Bilingualism (French / English) is a requirement in this position.
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We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Monitor and manage PV dedicated email accounts, incoming faxes and telephone calls.
Respond, database and process all unsolicited medical inquiries (including adverse event (AE) reports and product quality complaints (PQC)) from healthcare professionals (HCPs), consumers, field staff and other business partners (BPs) in a timely manner and with nominal supervision.
Contribute to the development, revision and maintenance of standard medical responses, FAQ letters and other medical information (MI) resources.
Ensure responses are provided in an accurate, balanced and timely manner in accordance with SOPs and regulatory guidelines.
Process Individual Case Safety Reports (ICSRs) in compliance with applicable regulations, SOPs and project specific operational agreements. That includes data entry in the electronic database, tracking systems and/or project specific report forms, MedDRA coding, seriousness, expectedness and causality assessments, preparation of high-quality case narratives, generation of safety reports and their submission to regulatory authorities and/or BPs. Perform Quality Control on cases processed by other team members.
Maintain working knowledge of regulatory requirements, guidance documents, SOPs, work instructions and other internal documents for end-to-end case management and ensure compliance with global regulations and guidelines. Assist in review and updating of internal PV policies, SOPs and work instructions as needed.
Perform reconciliation of PV activities with stakeholders.
Develop, review and update the PV Agreements and SDEAs (Safety Data Exchange Agreements) with BPs to ensure that they follow the company SOPs and country specific requirements.
Ensure regulatory compliance with timelines for ICSR submissions and provide assistance and timely delivery of information for SSRs, ad hoc report compilations, and other regulatory documents, as requested. Contribute to regulatory inspections/internal audits/BPs audits.
Serve as a back-up person in case of the absence of Manager, Corporate Pharmacovigilance and Drug Safety if a Subject Matter Expert (SME), to ensure the continuity of daily activities.
Contribute to the development of training presentations and providing on-the-job training of PV and non-PV staff, such as CS employees, sale representatives, front desk employees, BPs, etc... including annual refresh training. Technical and Soft Skills:
Thorough knowledge of medical terminology essential.
Working knowledge of MedDRA coding principles and practical applications
Computer literate with the ability to work within medical information and safety databases, agInquirer and ARISg experience would be preferred.
Excellent verbal and written communication skills including excellent telephone etiquette. Excellent attention to detail and accuracy maintaining consistently high-quality standards.
Bilingualism (French / English) is a requirement in this position.
Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
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At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people. Nous distribuons plus de produits à partir de 17 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.
Chez McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l'entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Bilingualism (French / English) is a requirement in this position.
Répondre, établir des bases de données et traiter toutes les demandes médicales non sollicitées (y compris les rapports d'événements indésirables (EI) et les plaintes de produits (PP)) provenant des professionnels de la santé, des consommateurs, du personnel sur terrain et des autres partenaires dans des délais convenables et avec une supervision nominale.

• Traiter les rapports de sécurité des cas individuels conformément aux réglementations applicables, aux PON et aux accords opérationnels spécifiques au projet. Cela comprend la saisie dans la base de données électronique, les systèmes de suivi et / ou les formulaires de rapport spécifiques au projet, le codage MedDRA, les évaluations de gravité, de prévisibilité et de causalité, la préparation de narratifs de cas de haute qualité, la génération de rapports de sécurité et leur soumission aux autorités réglementaires et / ou partenaires d'affaires. Effectuer un contrôle qualité des cas traités par d'autres membres de l'équipe.

• Effectuer une réconciliation des activités PV avec les parties prenantes.

• Développer, réviser et mettre à jour les accords PV et EEDS (ententes d'échange de données de sécurité) avec les partenaires d'affaires afin d'assurer le respect des PON de l'entreprise et les exigences spécifiques au pays.

• Servir de remplaçant en cas d'absence de tout membre de l'équipe PV&IM pour assurer la continuité des activités quotidiennes.

• Servir de remplaçant en cas d'absence du gestionnaire de la pharmacovigilance et de la sécurité des médicaments de l'entreprise si un expert en la matière afin d'assurer la continuité des activités quotidiennes.
Contribuer à l'élaboration de présentations de formation et à la formation continue du personnel PV et non PV, tels que les employés du service a la clientèle, les représentants commerciaux, les employés de la réception, les partenaires d'affaires, etc., y compris une formation annuelle de mise à jour. Servir de remplaçant en cas d'absence de tout membre de l'équipe PV&IM, pour assurer la continuité des activités quotidiennes.

• Diplôme ou diplôme en pharmacie, en sciences infirmières ou dans une discipline connexe. Compétences techniques et générales:

• Connaissance pratique des principes de codage MedDRA et des applications pratiques

• Connaissances en informatique et capacité de travailler dans des bases de données d'informations médicales et de sécurité, agInquirer et une expérience ARISg serait préférable.

• Excellente attention aux détails et à la précision tout en maintenant des normes de qualité constamment élevées.

• Le bilinguisme (français / anglais) est une exigence pour ce poste.
Capacité à travailler de manière flexible, à organiser sa propre charge de travail et à gérer efficacement les priorités concurrentes.

• Solides compétences en matière de prise de décision, de résolution de problèmes et d'excellentes compétences en gestion du temps.

• We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Monitor and manage PV dedicated email accounts, incoming faxes and telephone calls.
Respond, database and process all unsolicited medical inquiries (including adverse event (AE) reports and product quality complaints (PQC)) from healthcare professionals (HCPs), consumers, field staff and other business partners (BPs) in a timely manner and with nominal supervision.
Contribute to the development, revision and maintenance of standard medical responses, FAQ letters and other medical information (MI) resources.
Ensure responses are provided in an accurate, balanced and timely manner in accordance with SOPs and regulatory guidelines.
Process Individual Case Safety Reports (ICSRs) in compliance with applicable regulations, SOPs and project specific operational agreements. That includes data entry in the electronic database, tracking systems and/or project specific report forms, MedDRA coding, seriousness, expectedness and causality assessments, preparation of high-quality case narratives, generation of safety reports and their submission to regulatory authorities and/or BPs. Perform Quality Control on cases processed by other team members.
Maintain working knowledge of regulatory requirements, guidance documents, SOPs, work instructions and other internal documents for end-to-end case management and ensure compliance with global regulations and guidelines. Assist in review and updating of internal PV policies, SOPs and work instructions as needed.
Perform reconciliation of PV activities with stakeholders.
Develop, review and update the PV Agreements and SDEAs (Safety Data Exchange Agreements) with BPs to ensure that they follow the company SOPs and country specific requirements.
Ensure regulatory compliance with timelines for ICSR submissions and provide assistance and timely delivery of information for SSRs, ad hoc report compilations, and other regulatory documents, as requested. Contribute to regulatory inspections/internal audits/BPs audits.
Serve as a back-up person in case of the absence of Manager, Corporate Pharmacovigilance and Drug Safety if a Subject Matter Expert (SME), to ensure the continuity of daily activities.
Contribute to the development of training presentations and providing on-the-job training of PV and non-PV staff, such as CS employees, sale representatives, front desk employees, BPs, etc... including annual refresh training. Technical and Soft Skills:
Thorough knowledge of medical terminology essential.
Working knowledge of MedDRA coding principles and practical applications
Computer literate with the ability to work within medical information and safety databases, agInquirer and ARISg experience would be preferred.
Excellent verbal and written communication skills including excellent telephone etiquette. Excellent attention to detail and accuracy maintaining consistently high-quality standards.
Bilingualism (French / English) is a requirement in this position.
Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
***
titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l'extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l'anglais à l'écrit et à l'oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.
We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people.

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