Director Service and Delivery

2 weeks ago

Mississauga, Ontario, Canada Gate Gourmet Full time
We're looking for motivated, engaged people to help make everyone's journeys better.
Reporting into the General Manager or the General Manager Operations. The Director leads the Service Delivery department with overall financial, operational and compliance accountability.

Main Duties and Responsibilities:

  • Overall leadership of Service Delivery department (Transport/Dispatch), including financial and operational performance.
  • Accountable for budget.
  • Overall accountability for Service Delivery staff, including recruitment, training and development, performance management and attrition.
  • Provides leadership and strategic direction to meet and exceed service quality and reduce operating costs transforming Transportation Operations towards operational excellence (gateOPEX).
  • Owns of the planning and coordination of routes and schedules, so that catering uplifts and associated products reach their destinations safely, on time and in the most costeffective way, interacting with the customer where necessary to achieve this.
  • Partners/Champions with other Unit Process Owners to ensure conflict resolution and removal of potential system/process road blocks.
  • Responsible for employee discipline and corrective actions in compliance with the regulations (Security / Country / Customer / Safety / Food Safety / SQOR /Company Rules and Procedures).
  • Participates in PRIDE/SQUAD and takes/oversees the investigations of incidents/accidents within their span/areas of control. Special emphasis on ramp safety and safety improvement opportunities.

Qualifications:

Education:

  • Holds a Certificate of Professional Competence (CPC) / Logistics preferred.

Work Experience:

  • Experience of working in a fastpaced environment.
  • Experience of managing large teams within Transport logistics. (Union experience is an asset)
  • Minimum of 5 years management experience with demonstrable leadership and senior management activities and responsibilities.
Job Dimensions

Geographic Responsibility:
unit specific

Type of Employment:
Full time

Travel %:
unit specific, may have to travel 1-2 times/ year.

Exemption Classification:
Exempt/Non-Exempt

Internal Relationships:
various teams within the organization

External Relationships:
Customers

Work Environment / Requirements of the Job: Administrative/ Management oversight role.

Will be required to operate ramp side, there may be physical discomfort due to temperature in production area, coolers, and freezers.


Other verbiage:

Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines.


Budget / Revenue Responsibility:

Responsible for staffing and accountable for hours spent, strict labour budget, strict over time budget, strict indirect labour budget, oversight and manages salaried employees (management budget).

Contribution to revenue, ensure we operate safely, while delivery upon customer expectations, in a timely fashion. Failure to do so has financial implications (measured through KPI's and SLA's)

Organization Structure

Direct Line Manager (Title):_ GM unit_

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports:
varies dependent on time of year

Number of Dotted Line Reports:
_ N/A_

Estimated Total Size of Team:
_ varies throughout the year_

gategroup Competencies Required to be Successful in the Job:

  • Thinking
  • Information Search and analysis & problem resolution skills


 Engaging
  • Understanding others, Team Leadership and Developing People


 Inspiring
  • Influencing and building relationships, Motivating and Inspiring, Communicating effectively


 Achieving
  • Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with _integrity_
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver _excellence_ as a team
  • We have _passion _for our work and we pay attention to the little details
  • We foster an environment of _accountability_, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone's day better
  • The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disab

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