Housekeeping Supervisor

7 days ago

Richmond, British Columbia, Canada Sonora Resort Full time
Job opening criteria

The company

Nestled in the

Job description


The Housekeeping Supervisor position is responsible for the direction and leadership of an effective and efficient day-to-day operation of the housekeeping department including supervising a team and maintaining a 5-star cleaning service to our 88 beautiful guest rooms.

The Housekeeping Supervisor will be expected to work independently and within a team environment to provide clientele with an impeccable housekeeping experience.

Job Duties

Set expectations and hold team accountable for demonstrating desired service behaviors in accordance with Relais and Chateaux expectations.

Produce various reports for run sheet organization in coordination with the department manager including noting special guest room requests, allergies and alterations required.

Issue supplies and equipment to housekeeping attendants.
Inspect room and common areas for conformance to prescribed standards of cleanliness.
Update and record room status for arrivals and departures; advise manager and guest services.
May be required to assist with room attendant duties as required including dusting, sweeping, vacuuming, making beds, linen removal from rooms, retrieval of clean linen from linen closets, bathroom cleaning, inside window cleaning and more
- all to Sonora Resort's standards.
Laundry services including sorting, folding and pressing a variety of linen.
Assist with special event requirements including special meeting room preparations.
Conduct monthly inventory in coordination with the department manager.
Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
Drive small electric vehicles around the resort.

Follow effective employee relations practices including supporting all in-house training, maintaining professional supervision of all employees, evaluating performance on a timely basis, and following all progressive discipline and documentation guidelines as requested from department manager.

Assist department manager in delivering an effective onboarding and training program for new staff.
Provide coverage for department manager on respective days off, as requested.
Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
Strong leadership skills to coach, influence and motivate team.
Ability to exercise professional judgment, delegate and follow-up with direct reports.
An honest, fair, and empathetic leadership style.
Trustworthy with sensitive or confidential company information.
Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
Physically demanding tasks in a fast-paced environment with tight deadlines.
Repetitive tasks, handling heavy loads, combination of sitting, walking, standing for extended periods of time, bending, crouching, kneeling.

This is a seasonal position that works on site at the Resort in shift work rotations. Seeking a start date of mid-April.

All staff are provided with complimentary single bedroom accommodations. Complimentary wifi, cable TV and internet calling provided in each staff room.
Complimentary meals, snacks and beverages provided from our Staff Kitchen
Water taxi transportation is provided to and from Campbell River for scheduled work shifts

Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.

Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence lake where a canoe and stand-up paddleboards are available for staff use.


Enjoy other great work perks such as:25% off at Sonora's Gift Shop and Island Currents Spa (Services & products)
Special room rate for Employees & immediate family members visiting Sonora Resort
Staff social events and opportunities to experience adventure tours & activities
An Employee & Family Assistance Program offering counseling and mental health supports.
Employee Referral Bonus Program
We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.
Profile description
Two (2) years of experience in housekeeping services.
One (1) year of supervisory experience, preferably in a housekeeping setting.
Thorough understanding of the operations of housekeeping; experience in a live-in resort environment is preferred.

High School Diploma required; any additional education or experience in Housekeeping, Hospitality, Tourism or related fields would be an asset.

Must be fluent in English, second language an asset.
First Aid & AED certificates are an asset.

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