Patient Care Assistant

6 days ago

London, Ontario, Canada Home and Community Care Support Services Full time

Job Description:

Are you looking for a career in health care administration? You're looking in the right place.

What will you do?

The Patient Care Assistant plays a key role in supporting patients throughout all stages of their healthcare journey.

As a Patient Care Assistant, you will triage important information to the Care Coordinator, and offer "real-time" solutions to patients, where appropriate.

The Patient Care Assistant frequently interacts with various stakeholders by telephone and other communication methods, whether answering incoming questions or providing health care system navigation.


The Patient Care Assistant provides timely follow up on patient issues, and is responsible for ensuring accurate documentation in our patient databases.

To support the Care Coordinator, the Patient Care Assistant also helps with managing a variety of tasks relevant to the Care Coordinator's specific caseload.


Currently operating in a hybrid "work-from-home" model (i.e., some work to be completed from a HCCSS South West office location and some work may be completed from a home office), you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.

What must you have?

  • Secondary School Diploma or equivalent.
  • Certificate or Diploma in health care administration is an asset.
  • Minimum one (1) year of related experience, preferably in health care/medical administration or services.
  • Working knowledge of Medical Terminology.
  • Efficient computer literacy in patient health databases and Windows environment.
  • Proven team collaborator with excellent communication and conflict resolution skills.
  • Ability to prioritize competing requests and function well under pressure.
  • Consistently adheres to privacy legislation and confidentiality standards.
  • Flexible work schedule (i.e., days, evenings, and weekends) to meet organizational needs.
What would give you an advantage?

  • Proficiency in a second language, particularly French.
  • Experience working with people from diverse socioeconomic and cultural backgrounds.
  • An ambassador of respectful and inclusive workplace culture.

Who we are:

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.


Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the
2019 Canada's Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please ensure your cover letter clearly identifies the following:

  • Office locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, or Owen Sound).


Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19.

Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire.

Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

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