Claims Rep Ii

2 weeks ago

Vancouver, British Columbia, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.


In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role


We are looking for an
Intermediate Claims Representative to join
our Special Handling Unit (SHU) within our Investigative Services Unit.

In this role, you will adjust, analyze and identify claims that require investigation with moderate to high levels of complexity.


With this purpose in mind, you will:

  • Adjust auto claims with integrity and respect in a timely manner to ensure a fair settlement whilst identifying claims that require further investigation
  • Effectively communicate and negotiate with the customers, appraisers, adjusters, claimants, lawyers and any other stakeholder to settle claims
  • Document the claim file by collecting and securing appropriate reports and statements from appraisers, third party adjusters, claimants, insureds, witnesses, police, and any other pertinent experts to determine liability and coverage
  • Develop an action plan for conducting investigations and work with Investigators to reach fair decisions on claims
  • Analyze the information gathered, interpret insurance policy wordings, determine coverage, and assess damage and/or liability. Determine when sufficient information has been gathered to close the investigation
  • Maintain current knowledge of insurance products as well as appraisal or investigation techniques and services
  • Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

This is a hybrid-based position.

The requirements.

  • 13 years of previous claims adjusting experience required
  • Desire and ability to work in a fastpaced environment
  • Strong analytical and decisionmaking skills and the ability to identify claims that require additional investigation.
  • Computer literate and capable of quickly learning new technology
  • Able to multitask, organize, and prioritize with a high attention to detail
  • Strong verbal & written communication skills
  • Foster strong working relationships and work effectively in a team environment
  • Selfstarter and able to work with mínimal supervision
  • Postsecondary education an asset
LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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