Police Dispatcher Trainee

2 weeks ago

Montreal, Quebec, Canada Royal Canadian Mounted Police Full time
Royal Canadian Mounted Police - Specialized Operational Techniques Program
Montréal Island (Québec)
PO-TCO-0- LES-TO-01, PO-TCO-0- LES-TO-02
$64,265 to $86,007 (PO-TCO-01 $64 265 to $78 190 / PO-TCO-02 : $70 688 to $86 007)
For further information on the organization, please visit Royal Canadian Mounted Police

Closing date: 9 July :59, Pacific Time

Who can apply:
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ALL CANDIDATES MUST ATTEND AN INFORMATION SESSION once the screening stage has been successfully completed.


The PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.


  • The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for calltaking and dispatching. The duration of the training program varies according to the location of the position.
**The term "successful challenge" means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

Duties:


Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.


As such, a Telecommunications Operator's key duties include:

  • Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems.
  • Dispatching, monitoring status, and keeping track of onduty units/officers and resources.
  • Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment:


A Telecommunications Operator is responsible for responding to emergency and non-emergency requests sourced from the public, law enforcement and/or all other departments and agencies, including fire and ambulance.

This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be stressful situations.

Telecommunications operators might be exposed to emotionally charged communications from clients and incidents.

The work is performed in an open office environment, which may be confined, restrictive and shared with other employees. It is also characterized by constant exposure to background noises, equipment noise, voices, interruptions, bells and buzzers.

Also, the operator will have to wear a headset for extended periods of time while simultaneously keyboarding, speaking and listening, while operating multiple system keyboards / computer systems.


Finally, Telecommunications Operators work rotating shifts (days, evenings and nights with various start and end times) including weekends and statutory holidays.

Scheduled hours of work (in extenuating circumstances) may be extended in order to meet the demands due to unforeseen situations.


Intent of the process:


Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category.


Positions to be filled:
Number to be determined

Information you must provide:

Your résumé.

Contact information for 2 references.

EDUCATION:
A secondary school diploma or employer-approved alternatives (see Note 1).

Note:
The employer-approved alternatives to a secondary school diploma are:

  • A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
  • An acceptable combination of education, training and/or experience.
Degree equivalency

ASSET QUALIFICATIONS:

EXPERIENCE:

  • Experience answering or dispatching in a police agency
  • Experience providing advice or services to the public
  • Experien

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