Document Processing Level 2

2 weeks ago

Saanichton, British Columbia, Canada PBC Solutions Full time

PBC Solutions is looking for a Document Processing Clerk Level 2 to join our team

Who is PBC Solutions?

PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross). Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management partner), NTT DATA, and EY.

Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

Position Summary

This position processes applications and forms that are related to Medical Services Plan and Fair PharmaCare enrolment that requires intermediate knowledge of MSP processes and policies, while dealing with high volumes during peak periods. This involves validating the information provided through imaging software and other resources, entering it into our enrolment system, as deemed appropriate by policies and procedures. Employees may be required to handle out-going beneficiary calls.

This position is designated as a Grid level 11, with a starting rate of $27.31 per hour following the designated probationary period wage of $26.52

Primary Duties

  • Process documents submitted by the public and other agencies in accordance with contractual and company objectives.
  • Understand and comply with PBCS, legislated and client policies and work procedures accurately, to meet the Quality SLR, and to provide excellent customer service.
  • Understand the principles of time management to effectively maintain a balanced workload.
  • Adhere to your work commitment and daily schedule 95% of the time so that PBCS can meet its business goals efficiently and reliably.
  • Manage your interactions with callers, clients, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment.
  • Provide intermittent peer to peer mentorship/training as required.
  • Work independently and find answers to questions independently, prioritize, flexible to change.

Required Education and Experience

  • High school diploma or GED equivalent, required, may be subject to standardized testing
  • One year experience in a data entry environment, preferred.
  • Proficiency in basic computer skills in a Windows environment including MS office Suite and ability to operate standard office equipment.
  • A typing speed of at least 40 wpm with a 98% accuracy
  • Preferred intermediate knowledge of Medical Services Plan policies and procedures
  • Preferred R9 Certification in Document Processing
  • Preferred minimum of one years' experience in a data entry environment

Required Competencies

  • Customer Focus
  • Organizational savvy
  • Flexibility
  • Conflict Management
  • Teamwork
  • Effective Communication
  • Feedback

What's in it for you

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to

Does this opportunity resonate with you?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

Please apply by May 29 at 3:00 PM PST. An eligibility list will be established for this position.

How we work

Our Guiding Principles

Honesty – We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity – We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.

Autonomy – We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty – We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.

Equity – We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours

Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.

Trust & Confidence – We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.

Feedback – No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.

Solution-oriented – We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.


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