Site Management Lead

7 days ago

Surrey, British Columbia, Canada The Body Shop Full time
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When Anita Roddick founded The Body Shop in 1976, she had a vision. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. The Body Shop is committed to generating positive economic, social and environmental impact.

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
Communicate effectively & act as a flexible & responsible role model to your team
Working with the Store Management team to: o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life o Ensure development of customer loyalty to further build The Body Shop brand o Meet sales & performance targets o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants
Ability to multitask, manage time & work flexible hours
Ability to work independently with minimal direction

Training hours for you & your team as needed
~ Ability to make connections with Community Partners to drive local activism
~(Opportunities to grow within the Brand
~ Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

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