Ramp Supervisor, Full-time

1 week ago

Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time
Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years.

Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes.

Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.


EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity.

Your participation in this important process is greatly appreciated.

We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities.

The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Description:


The Ramp Supervisor is responsible for overseeing, developing, administering, coordinating, and implementing the Ramp Agent programs within one or more divisions and/or departments.

The Ramp Agent Supervisor is also responsible for ensuring all Ramp agents work safely and follow proper procedures.

Thursday - Monday 19:00 - 03:00

Responsibilities:

  • Ensure adherence of corporate, departmental, and OH&S policies and procedures inclusive of FHA's, FLRA's, and Toolbox Meetings.
  • Train ramp staff on Airlines operational requirements for the aircraft.
  • Ensure KPI's and monthly safety and services levels are met.
  • Lead and run staff members accordingly through Airlines training network.
  • Establish and lead a highperformance ground handling team to meet and exceed customer satisfaction.
  • Plan, design and perform ramp services according to the standards set by Executive Flight Centre, including loading/unloading, marshalling, and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required.
  • Perform audits on handling, safety and security as required and involvement in implementation regarding aircraft handling.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Plan and prioritize work for self and staff.
  • Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
  • Determine required supplies and equipment for ramp operations.
  • Troubleshoot issues within the ground handling process.
  • Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting, as required, and as directed for specific bases only.
  • Direct passengers on the apron as instructed by customer service agents, as required.
  • Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
  • Operate all ground service equipment as required.
  • Monitor staff attendance and performance, and report issues daily to Operations Supervisors.
  • Provide positive and constructive feedback to staff members in a professional and courteous manner.
  • Effectively schedule manpower for assigned department.
  • Assist Operations Supervisors in completing timesheet approvals on a daily or weekly basis.
  • Oncall duties as required.
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Ensure exceptional, courteous, and respectful customer service.
  • Comply with and participate in the Company's Health & Safety and Quality programs and initiatives.
  • Perform any other duties as required.

Qualifications and Experience:

  • A certificate or diploma in a related field is an asset.
  • Experience in an aviation operational role preferred.
  • Minimum 2 years of experience in a team lead or supervisory position.
  • Class 5 driver's license is required.
  • Airport Security Clearance and Driver's Abstract is required as a condition of employment.
  • Obtain a restricted operator's certificate (radio license) within 60 days of employment.
  • First Aid and CPR would be an asset.
  • Able to effectively communicate both verbally and in writing.
  • Able to work in inclement weather, overtime, and extended shifts as required.
  • Able to lift or move up to 60 lbs as required.
  • Highly motivated and able to work with mínimal or no supervision.
  • Must have basic mathematics, trouble shooting skills and excellent attention to detail.
  • Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally always.
  • Able to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
  • A strong work ethic and positive team attitude.
  • Proficiency with MS Suite including Word, Excel and Outlook is required.
  • Able to work wel

  • Ramp Agent Yeg

    1 week ago

    Edmonton, Alberta, Canada Flightcraft Aviation Services Full time

    JOB SUMMARY:Ramp and/or Cargo Service Agents work under the direction of the Shift Lead/Supervisorand/or other Management to ensure all aspects of aircraft handling are completed according to specificDUTIES AND RESPONSIBILITIES: Sort, load, unload baggage and cargo from flights. Service lavatories and potable water per company standards. Connect, disconnect...

  • Part-time Ramp Agent

    1 week ago

    Edmonton, Alberta, Canada PrimeFlight Aviation Services Canada Inc Full time

    Ramp AgentPrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to...

  • Ramp Agent T4, Part-time

    1 week ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    For over 75 years, Executive Flight Centre Aviation (EFC) has been providing first class services to the aviation fueling and airport services industry. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to be the...

  • Ramp Agent Lead

    1 week ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...

  • Full Time Supervisor

    1 week ago

    Edmonton, Alberta, Canada Mr Full time

    Looking for a fun and energetic person to fill the supervisor role. Light hearted and good with guests and not scared to jump in and get their hands dirty.Job Types: Full-time, PermanentSalary: $16.00-$19.00 per hourBenefits: Casual dress Dental care Discounted or free food Extended health care Flexible schedule Life insurance Onsite parking Vision...

  • Catering Supervisor, Full Time

    1 week ago

    Edmonton, Alberta, Canada Compass Group Full time

    Working Title:Catering Supervisor, Full Time & Part TimeEmployment Status: Full-Time and Part-TimeStarting Hourly Rate: 22.00Address: St NW Edmonton AB T5J4B5New Hire Schedule:requires flexible schedule,morning,evening, weekendsYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and...

  • Lead Ramp Agent

    1 week ago

    Edmonton, Alberta, Canada Wearegat Full time

    Lead Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of...

  • Full-Time Clerk/Supervisor

    1 week ago

    Edmonton, Alberta, Canada City Of Edmonton Full time

    49793 This posting is for one (1) full-time temporary position ending on or before April 12, 2025 The Edmonton Police Service is seeking a highly motivated individual to fill the challenging position of a CPIC Unit Supervisor. The CPIC Unit requires one (1) individual to assume the following responsibilities: Ensure the CPIC Unit is aligned with the Branch...

  • Customer Service Supervisor, Full-time

    1 week ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Supervisor, Full-time (Edmonton)Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Supervisor (Full-Time)Supervisor (Full-Time)

    1 week ago

    Edmonton, Alberta, Canada 1717489 Alberta Ltd oa Binh's Nails Full time

    Volunteer Experience · Work Experience · Work & Career Job Type: Full time and Permanent 00 per hour, 35 hours per week Secondary (high) school graduation certificate Assist clients/guests with special needs – Ensure smooth operation of computer equipment and machinery – Train staff/workers in job duties, safety procedures and company policies ...

  • Server (Seasonal Full Time)

    1 week ago

    Edmonton, Alberta, Canada FAIRMONT Full time

    Company DescriptionYour team and working environment:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's...

  • Warehouse Cargo Agent, Full-time or Part-time

    1 week ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Warehouse Cargo Agent, Full-Time or Part-Time (Edmonton)For over 75 years, Executive Flight Centre Aviation (EFC) has been providing first class services to the aviation fueling and airport services industry. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the...

  • Project Manager

    1 week ago

    Edmonton, Alberta, Canada Full House Renovations Full time

    We are a successful high end home renovation company operating in Edmonton for 34 years. We are looking for an enthusiastic and highly organized individual to schedule and manage various aspects of our residential renovation projects. You will work daily with customers, site supervisors, our design team and suppliers to create unique and beautifully...

  • Full Time Grocery Supervisor

    1 week ago

    Edmonton, Alberta, Canada Italian Centre Shop Full time

    Edmonton, AB Full-timeFull-Time Grocery Supervisor at our South Side location A Street) in Edmonton ABWant to enjoy a free lunch every shift and a yearly bonus?Join us in our mission to "Connect community through food and cultural experience" Working at the Italian Centre Shop is like being part of our family. We value, reward, and promote team members who...

  • Bartender (Full Time)

    1 week ago

    Edmonton, Alberta, Canada FAIRMONT Full time

    Company DescriptionYour team and working environment:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's...

  • Full-time - Bakery Supervisor

    1 week ago

    Edmonton, Alberta, Canada Italian Centre Shop Full time

    Italian Centre Shop is currently recruiting for a Full Time Bakery Supervisor to join our growing team at our Little Italy location Street) in Edmonton, AB.Do you have a passion for customer service & great European Food?How you help the team:Technical Responsibilities Supervises and coordinates activities or workers engaged in mixing, dividing, molding, and...

  • Full-Time Bread Baker

    1 week ago

    Edmonton, Alberta, Canada Italian Centre Shop Full time

    (South) Full-Time Bread Baker Edmonton, AB Full-time Full-Time Bread Baker at our South Side location a St NW ) in Edmonton AB Want to enjoy a free lunch everyshift and a yearly bonus? Join us in our mission to Connectcommunity through food and cultural experience. Working at the Italian Centre Shop is like being a part of ourfamily. We value,...

  • Host (Full Time)

    1 week ago

    Edmonton, Alberta, Canada FAIRMONT Full time

    Company Description Your team and working environment**:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the...

  • Full Time Mechanic

    1 week ago

    Edmonton, Alberta, Canada TIP Trailer Services Netherlands Full time

    Transport Trailer Mechanic page is loaded Transport Trailer Mechanic Apply locations Edmonton time type Full time posted on Posted 2 Days Ago job requisition id R Reporting to: Service Manager / Supervisor Job Status: Full-time ; Permanent Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe Our trailer...

  • Host (Full Time)

    3 weeks ago

    Edmonton, Alberta, Canada Fairmont Hotel Macdonald Full time

    Company DescriptionYour team and working environment:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's...