Learning Platform Coordinator

1 week ago

Vancouver, British Columbia, Canada Lululemon Full time
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.

Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team:


The Learning + Leadership team is a global team of learning professionals specializing in learning design, delivery, learning platform management, and program management.

We are responsible for all types of learning including onboarding, functional, leadership, and personal development. We support our retail store teams, call centers, distribution centers and our head office teams across the world. We support lululemon's long
- and short-term goals and objectives by partnering with the business to get the right people, the right learning, in the right way, at the right time

a day in the life:

  • Manage the integrity of the organizational structures, content standards, workflows, and content management strategy within lululemon's Learning Platform.
  • Support learning content uploads (including tagging, testing, and troubleshooting).
  • Support with launching learning to appropriate audiences (using the predetermined organizational structure and business rules).
  • Support and coach Learning and Leadership employees on how to optimize new learning platform features, enhancements, and functionality.
  • Manage weekly to biannual processes that include reports, updating documents to company standards and content audits.
  • Monitor learner engagement and reports on key performance indicators.
  • Assign and launch learning content assets to global users.

qualifications:

  • Postsecondary coursework or certifications relating to learning management systems administration or equivalent experience.
  • Onetwo years of experience coordinating a learning platform, preferably Docebo.
  • Basic understanding of eLearning content, including SCORM and AICC, as well as scoring and completion as it relates authoring tools and LMSs.
  • Proficient with using various software and systems, including Microsoft 365 apps.
  • Technical skills including troubleshooting content related issues and understanding how to manage the user side support reviewing tickets, prioritizing tickets based on severity, resolving issues with users and LMS governance around those issues.
  • Excellent problemsolving skills.
must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.
Additional Notes
Authorization to work in Canada is required for this role.

Compensation and Benefits Package

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well.

Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood topup
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)

Note:
The incentive programs, benefits, and perks have certain eligibility requirements.

The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

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