Guest Services Agent

6 days ago


Burlington, Ontario, Canada The Pearle Hotel and Spa, Autograph Collection Full time

Key Accountabilities

  • Provide personalized, warm, sincere and exceptional guest service at every given opportunity.
  • Use Guest Name and anticipate of each guest needs at every opportunity
  • Assist guests with checkin and checkout, warmly welcoming them to the property and promoting repeat stays.
  • Secure payment according to hotel policy
  • Ensure guests are aware of facilities on site and provide information on any property updates or activities in place during their stay.
  • Accommodate special request whenever possible, working closely with the Bell Team and At Your Service department to ensure actions are prompt and complete.
  • Liaise with Housekeeping and other departments to ensure guests' requests are followed through.
  • Develop a thorough knowledge of room pricing and packages, room locations and types of room.
  • Make hotel reservations for guests including coordinating meals and spa treatments.
  • Review arriving guest reservations to ensure that all details are correct and auxiliary items including spa & meals are booked correctly.
  • Assist Bell staff with luggage when required.
  • Coordinate departmental requests as required.
  • Perform office duties such as routine cash handling procedures, posting accounts, maintaining keys for rooms.
  • Have a thorough knowledge of the property's products, services and Marriott Bonvoy loyalty program
  • Suggest additional products and services meeting our guests' specific preferences
  • Valet Parking
  • All other duties as assigned

What we would like you to bring to the position:

  • 2-3 years Guest Service Agent or Front Desk experience preferred
  • Valid 'G' driver's license with clean driver's history
-
Knowledge:Micros, Open Table and Opera PMS systems is an asset. Multi-line phone system
-
Communication: Listen attentively to guest's questions and requests. Effectively share information about guest requests with relevant departments. Confidence in selling and up-selling products and services.
-
Organization: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
-
Personable: Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

Why join the Pearle Hospitality team at The Pearle Hotel & Spa:

  • Competitive wages
  • Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
  • Marriott Discounts
  • Training and Development to support personal & professional growth
  • Career opportunities across all Pearle Hospitality properties
  • A fun place to work with an amazing team & company culture
  • Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

Salary:
From $19.00 per hour

Salary:
From $19.00 per hour

Benefits:

  • Employee assistance program

Schedule:

  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Work Location:
In person
  • Guest Service Agent

    6 days ago


    Burlington, Ontario, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager.*Two weekday evening shifts & available for one weekend shift*- Welcome guests in a professional and friendly manner. Verify all...

  • Guest Service Agent

    6 days ago


    Burlington, Ontario, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager.*Two weekday evening shifts & available for one weekend shift*- Welcome guests in a professional and friendly manner. Verify all...

  • Guest Service Agent

    7 days ago


    Burlington, Ontario, Canada Drury Hotels Full time

    Property Location:1767 Glidewell Drive - Burlington, North Carolina 27215You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our...

  • Guest Service Agent

    6 days ago


    Burlington, Ontario, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

    Job descriptionHampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario.With 108 fresh and modern rooms, free WiFi, complimentary hot...

  • Front Desk Agent

    6 days ago


    Burlington, Ontario, Canada SZAMRA GROUP FACILITY SERVICES Full time

    Front Desk AgentWe are currently in need of Front Desk Agent to work in our partner Hotel in Burlington OntarioRequirements: Monday-Friday Some Weekends Amenable to work in graveyard shift 10PM6AM Amenable to work in Burlington OntarioJobs Responsibilities: Greet guests upon their arrival and providing a hospitable welcome Receive calls, conduct room...


  • Burlington, Ontario, Canada Allen Bruder - Desjardins Insurance Agent Full time

    Client Services Representative - Desjardins Agent Team Member Location: Burlington, ON Job Type: Full TimePosition Overview:Are you self driven?, energetic passionate individual that is looking for a challenge? We are looking for a high energy, self motivated individual to join our team. Lets us help you lay the ground work to one day open your own office...


  • Burlington, Ontario, Canada Quality Hotel Burlington Full time

    Job descriptionGuest ServiceChecks guests into and out of the hotel in an accurate, speedy, and courteous mannerEfficiently handles all payments receivedBalances/verifies all monetary transactions in the appropriate accountsEnsures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintainedResponsible for maintaining...


  • Burlington, Ontario, Canada Quality Hotel Burlington Full time

    Job descriptionGuest ServiceChecks guests into and out of the hotel in an accurate, speedy, and courteous mannerEfficiently handles all payments receivedBalances/verifies all monetary transactions in the appropriate accountsEnsures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintainedResponsible for maintaining...

  • Front Desk Agent

    6 days ago


    Burlington, Ontario, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    Key Accountabilities Provide personalized, warm, sincere and exceptional guest service at every given opportunity. Use Guest Name and anticipate of each guest needs at every opportunity Assist guests with checkin and checkout, warmly welcoming them to the property and promoting repeat stays. Secure payment according to hotel policy Ensure guests are aware of...


  • Burlington, Ontario, Canada James Farmer - Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Agent Team Member Location: BurlingtonType: Full Time, PermanentPosition Overview:A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional interested in...

  • Office Manager

    7 days ago


    Burlington, Ontario, Canada Rose Monachino - Desjardins Insurance Agent Full time

    Office Manager - Desjardins Insurance Office Location:Burlington, ONType: Full Time Position Overview:A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek a talented, energetic person who is customer oriented with attention to detail and self...

  • Office Manager

    7 days ago


    Burlington, Ontario, Canada Rose Monachino - Desjardins Insurance Agent Full time

    Office Manager - Desjardins Insurance Office:Location:Burlington, ONType: Full TimePosition Overview:A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek a talented, energetic person who is customer oriented with attention to detail and self...

  • Guest Attendant

    6 days ago


    Burlington, Ontario, Canada Chartwell Full time

    As a Guest Attendant you will be responsible to provide personal care and other high-quality services to the residents in accordance with their health care needs. You can enjoy growing your career and be a part of a dedicated team that positively impacts the lives of the residents.If you: Love seniors who have life experience and stories to tell Love to...


  • Burlington, Ontario, Canada Art Gallery of Burlington Full time

    The Lead Guest Experience Assistant (Lead GEA) is responsible for delivering first-in-class experiences to the Art Gallery of Burlington (AGB) guests and rental clients. The Lead GEA is responsible for fulfilling an array of job functions in a friendly, positive manner, including welcoming and orienting visitors/guests; selling programs, memberships, and...

  • Customer Care Agent

    6 days ago


    Burlington, Ontario, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections.Each employee is a part of what makes us unique on the market:agile and dedicated.Time Type:RegularJob Description::The telco industry landscape...


  • Burlington, Ontario, Canada Admiral Inn Burlington Full time

    The Admiral Inn Burlington is seeking an energetic, self-motivated individual to join our teamThe Night Auditor is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task and prioritizes with excellent follow up skills and customer service.Responsibilities are:but not limited to:*Greeting guests and...


  • Burlington, Ontario, Canada Avelar Insurance & Financial Services Inc Full time

    Are you outgoing, customer-focused, quick learner who is highly adaptable and driven to success? If you answered yes to these questions, working at our Desjardins Insurance Agency is the career for you We're looking for a motivated individual to provide customer service and provide solutions to our existing clients and to bring on new clients. Our goal is to...

  • Front Desk Agent

    7 days ago


    Burlington, Ontario, Canada LAfitness Full time

    These employees are the face of the club They are who members and guests see first, so it's their job to set the tone for the rest of the members' club experience by being friendly and welcoming. Club Staff personnel who are interested and skilled in working with children, also provide babysitting in our Kids Klub. This is a part time position with the...


  • Burlington, Ontario, Canada Second Cup - Burlington Full time

    We're looking for our next great Barista at our Second Cup Café - Brant Street in BurlingtonDoes the idea of working with an iconic Canadian brand excite you? Do you have a passion for enriching the customer experience? Is your Second Cup just as exciting as your first?YOU WILL: Create unforgettable beverages including espressobased drinks Seek every...


  • Burlington, Ontario, Canada Second Cup - Burlington Full time

    We're looking for our next great Barista at our Second Cup Café - Brant Street in BurlingtonDoes the idea of working with an iconic Canadian brand excite you? Do you have a passion for enriching the customer experience? Is your Second Cup just as exciting as your first?YOU WILL: Create unforgettable beverages including espressobased drinks Seek every...