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Franchise Field Consultant

3 months ago

Vaughan, Ontario, Canada Kumon North America, Inc. Full time

Term:
Fixed 18-month Contract with possible extension

Office Location:
Vaughan, ON

Reports To:
Toronto Branch Manager

Role Summary:

As the Field Consultant you would support a territory of Kumon Centres. Provide appropriate consultation to new and existing franchisees while promoting the development of their Centres. Partner with franchisees to achieve Centre goals relating to student enrollment, retention, student achievement, market penetration, and profitability.

Responsibilities:

  • Assist new franchisees with all aspects of the new Centre opening process within predetermined timelines.
  • Perform franchise visits/franchise service calls on a regular basis. Inspect and support franchisees to verify compliance with company standards for instructional quality, operational and financial key measurements, brand appeal, general maintenance, and safety.
  • Thorough individual and collective operational analysis of assigned Centres.
  • Build relationships with franchisees in order to initiate corrective actions to rectify problems. Utilize support resources to maximize performance and deliver targeted results.
  • Identify areas for improved performance to ensure Centres achieve or exceed company benchmarks for performance.
  • Utilize company provided efficiency tools to effectively perform your role.
  • Monitor franchisee performance and effect operational changes to achieve branch goals. Develop and implement short
- and long-term business plans that promote strategic enrollment and profit growth. Assess regional market conditions to ensure competitiveness and build branch awareness.

  • Evaluate local competition and create branch level strategies for franchisees to maintain a competitive edge.
  • Consistently monitor branch and Centre level performance for trends, outliers and best practices.

Qualifications, Skills and Experience Requirements:

  • Minimum of Bachelor's degree from a postsecondary institution
  • 3‐5 years working experience in similar role or in b2b account management or extensive customer service experience.
  • Multi‐unit service management experience is an asset.
  • Prior P&L responsibility preferred.
  • Strong time management and prioritization skills
  • Proficiency in working with Microsoft Office programs (i.e. Outlook, Word, Excel, PowerPoint)