Senior Manager, Underwriting Life and Health

1 week ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Description

-Expertise in underwriting function and comprehensive knowledge of Company's various business operations.
-Strong understanding of current affairs and issues both corporate and external General awareness of referral areas.
-Outstanding organizational, communication, and interpersonal skills Excellent analytical abilities; skillful in defining, researching, and resolving problems.
-Proficient in establishing, maintaining, and managing relationships between the team and its customers. Ensuring all team members are well-acquainted with the customers and their business practices.
-Capability to prioritize and function effectively under deadlines while maintaining a customer-centric approach.
-Adept at grasping, retaining, and applying current technical information to daily work challenges. Profound understanding of insurance contract law and state legislative mandates.
-Extensive knowledge of company plans, riders, benefits, and illustrations (as well as their marketing).
-In-depth understanding of the reinsurance marketplace (including underwriting strengths and weaknesses) to proactively engage with the field where reinsurance opportunities exist.
-Thorough insight into automatic reinsurance agreements.
-Expertise in medical science, technology, and their influence on mortality rates.
-Proficiency in financial and other non-medical underwriting factors. Strong grasp of product pricing.

Job Requirements:
-Oversee all aspects of the underwriting process.
-Assess and categorize risk in accordance with company principles and standards.
-Develop strategies for revising and updating underwriting policies and practices.
-Engage in and provide leadership support for projects.
-Collaborate with various stakeholders to enhance automated underwriting and straight-through processing capabilities.
-Act as an information source for underwriters at all levels.
-Develop a robust talent strategy and pipeline for enhancing underwriting skills within the team.
-Cultivate an environment that promotes continuous learning and improvement.
-Offer feedback on team members' performance and create training, performance, and career development strategies.
-Establish goals and criteria for goal achievement. Manage reinsurance acquisition for large cases and ensure retention.
-Aid in maintaining profitable mortality experience.
-Analyze and interpret medical, non-medical, and financial data. Make decisions within specified approval limits.
-Determine necessary requirements and adhere to departmental protocols.
-Identify and resolve work-related problems and challenges.
-Communicate and cooperate with field and head office colleagues to provide superior quality and service to customers. Serve as the primary contact for Regional Directors and clients within the Team.
-Oversee mortality on preferred block of business, utilizing flexible guidelines to meet pricing and mortality expectations.
-Enforce the company's underwriting philosophy and guidelines. Ensure that the company's mortality expectations are achieved through the quality of the Team's underwriting decisions.
-Nurture positive and effective relationships with internal and external partners.
-Act as the Team's liaison with other departmental units, such as Pricing, Actuarial, Directors, and the Medical Committee.

Experience & Education:
-Post-secondary education or equivalent work experience.
-Minimum 15 years of underwriting experience, AALU, FALU preferred.
-LOMA Customer Service certification preferred.

Additional Information:

CUSTOMER SUPPORTING:
  • Review applications/submissions for aspects like client reports and results to identify associated risks.
  • Make underwriting decisions based on established guidelines and within TD's risk tolerance.
  • Closely monitor results for trends or issues.
  • Make fair and consistent decisions, considering client needs while adhering to underwriting principles.
  • Prepare errors and omissions, ex-gratia payments, void coverage requests, and seek approval when necessary.
  • Meet all service level agreements for underwriting and renewal activities.
  • May attend court proceedings regularly as a TDI representative for legal matters.
  • Document and provide feedback on all declines and exceptions to decline rules.
  • Exceed quality review targets.
  • Offer technical underwriting support to various departments (CSC, Claims, SIU, Risk, Governance & Control, Quality, L&D).
  • Interact with customers as per procedural mandates and underwriting requirements.
  • Handle customer escalations, complaints, and resolutions appropriately.
  • Proactively identify opportunities for customer benefits by reviewing and implementing operational improvements.
  • At more senior levels, collaborate closely with the product team to support initiatives, including product rollouts and onboarding, and provide evaluations and recommendations.
Who We Are:
TD is a premier global financial institution and the fifth-largest bank in North America based on branches/stores. Each day, we deliver exceptional customer experiences to millions of households and businesses in Canada, the United States, and worldwide. Our team of over 95,000 TD colleagues brings skills, talent, and creativity to the Bank, our customers, and the economies we serve. Guided by our vision to Be the Better Bank and our mission to enrich the lives of our customers, communities, and colleagues. TD is committed to leading in customer experience, ensuring that all colleagues, regardless of their role, have a direct impact on customers. As we grow our business and execute our strategy, we innovate to elevate the customer experience and build capabilities that will shape the future of banking. Whether you are a seasoned banking professional or just starting your career in financial services, we are here to help you reach your full potential. From ongoing leadership and development discussions to mentorship and training programs, we are dedicated to supporting you in achieving your goals. As an organization, we continue to evolve – and so will you.

Our Total Rewards Package
Our Total Rewards package represents the investments we make in our colleagues to assist them and their families in achieving financial, physical, and mental wellness goals. Total Rewards at TD include a base salary, variable compensation, and various other essential plans such as health and well-being benefits, retirement programs, paid time off, banking perks and discounts, career growth opportunities, and recognition programs.

Colleague Development
If you have a specific career goal in mind or aim to enhance certain skills, we are here to support your success. You will engage in regular career discussions, development sessions, and performance evaluations with your manager. Access to online learning platforms and a range of mentoring programs will help you unlock future opportunities. Whether you have a passion for customer service and wish to broaden your expertise or aspire to coach and inspire your peers, there are numerous career paths within TD – and we are committed to helping you identify opportunities that align with your objectives.

Training & Onboarding
We offer comprehensive training and onboarding sessions to ensure you have the tools needed to excel in your new role.

Interview Process
Selected candidates will be contacted to schedule an interview. We strive to communicate outcomes to all applicants via email or phone.

Accommodation
We value your accessibility. Please inform us if you require accommodations (such as accessible meeting spaces, captioning for virtual interviews, etc.) to facilitate your participation in the interview process.


We look forward to hearing from youLanguage Requirement: Not Applicable.

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