Member Services Liaison

2 weeks ago


Oakville, Ontario, Canada Pension Benefit Fund in Oakville Full time

Qualifications and Requirements:

  • Minimum 2 years working as a receptionist
  • Minimum 2 years working in a customer service environment
  • Experience working in a fastpaced environment
  • Post-Secondary Education (University Degree or College Diploma an Asset)

Skills:

  • Exceptional customer service skills
  • Strong verbal communication and business writing skills
  • Strong task management skills
  • Research and analytical skills
  • Ability to problem solve and recommend solutions as well as implement and execute
  • Strong microbased computer skills (Microsoft Office)
  • Promote quality improvement and teamwork
  • Adherence to Timelines
  • Self-Motivated

Key Accountabilities:

  • Answers all incoming telephone calls and transfers telephone calls and inquiries to the appropriate department personnel
  • Provides exceptional customer service; assists walkins, visitors, and vendors
  • Responsible for outgoing weekly and monthly mailings
  • Process returned mail by contacting members, deleting addresses, and adding to Equifax List
  • Maintenance of member information and record keeping, create new labels and files for new incoming members
  • Update, Scan, and upload all received member data including Member Information Cards, Beneficiary Designation Cards, Local Union Address Listings
  • Correspond with Members to gather data as required
  • Responsible for opening and closing activities
  • Responsible for the maintaining the cleanliness of the lobby
  • Responsible for the dispatch, packaging, and correspondence for courier submissions
  • Maintains daily statistics on total member Walk-Ins and department telephone call distribution
  • Validates Time Management System daily for staff availability (breaks/lunches)
  • Corresponds with various requestors outside of the Fund regarding Reception related matters
  • Maintains interview rooms and marketing materials and literature located in the lobby
  • Answer basic inquiries. i.e. Address changes. Direct calls to the appropriate location when called in error (Local/Benefit calls)
  • Rotate with staff to cover reception duties and tasks as require
  • Assists with general office duties, processing and administration as required
  • Additional duties upon request
  • We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided throughout the recruitment, interview and/or assessment process to applicants with disabilities._

Job Types:
Full-time, Permanent

Salary:
From $66,120.60 per year

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift

Experience:

- customer service: 2 years (preferred)

- reception: 2 years (preferred)

Work Location:
One location

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