Customer Account Analyst

2 weeks ago


Dartmouth, Canada Halifax Regional Municipality Full time

Job Posting

Customer Account Analyst is responsible for the management,monitoring,analysing & reconciliation of all HRM Revenue streams,HRM By-law Charges & Other Lienable Charges excluding Property Tax.

The position is responsible for ensuring timely,accurate billing & adjustment processing & collection activities in accordance with the Municipal Government Act, HRM By-laws,Administrative Orders,Ordinances,Assessment Act & with generally accepted accounting principles.

This position demands excellent customer service to HRM citizens,all HRM Business Units/Administration & a broad scope of external clients. The position reports to the Supervisor,General Revenue.-
DUTIES:
Account Billing

  • Manage timely & accurate billing of all general revenue accounts,including revenues generated through the administration of a number of By-Laws,Administration Orders & numerous sections of the MGA.Charge types include but are not limited to the Sewer & Water LIC L100,Streets and Roads LIC S400,Snow & Ice,Solid Waste refusals S300, Solid Waste S600,By-Law B400 False Alarms,Marketing Levy By-Law H400, Exemptions T200, Deferrals T300,Environmental Protection,Waste Water Management,Trunk Sewer,Sewer Redevelopment S100,Dog D100,Encroachments E200,Signs Ordinance 166,Unsightly Premises Section 356 MGA,Cemetery By-Law C200,Administration Order 14 Interest on AR & Marketing Levy
  • Ensure accuracy of accounting records within general revenue & Bylaw related AR Researches, analyse & balance all general revenue and Bylaw subledger activity to the general ledger control accounts
  • Resolve customer account based on inquiries &/or balancing problems.
Prepare adjustment & credit notes to accounts once audit is complete

  • Provide effective written & oral communication to customers resulting from customer inquiries,identification of errors/changes in policy
  • Maintain customer database completeness & accuracy by updating customer information as directed by customer or obtained through internal sources
  • Ensure accuracy of all Revenue division subsidiary ledger adjustments,including both general revenue & tax accounts,by updating the daily journals & balancing the control accounts to the general ledger on a daily basis
  • Assist the Engineering department to ensure the identification of all properties & frontages for the accurate billing of Local Improvement Charges

Accounts Receivable Management

  • Monitor customer accounts & initiate timely collection processes based on established procedures
  • Negotiate payment arrangements for General Revenue accounts & Bylaw charges, ensuring arrangements are followedup & required collection procedures are maintained
  • Develop,document & implement accounts receivable procedures based on established collection policies & in accordance with the MGA
  • Prepare monthly aged accounts receivable reports,analyze & prepare a top ten list for management,including comparison to established benchmarks
  • Assist Taxation in the preparation of advanced tax sale notices.
Identify accounts having lienable by-law related charges requiring collection through the tax sale process

Other Responsibilities

  • Train team members in General Revenue & provide training to other BU as required
  • Implement/maintain deposit accounts & issue refunds where applicable
  • Code all property accounts with pending lienable & Bylaw related charges to ensure the information is captured when issuing tax certificates
  • Administer the process for issuing income tax receipts for charitable donations to HRM, ensuring proper records are kept & Revenue Canada guidelines are followed
  • Prepare legal Indentures & maintain database for Cemetery indentures,cremation charges & sale of HRM cemetery plots
  • Provide communication of By-Law requirements to the citizens of HRM on a broad & continuous basis
  • Create & update Revenue web pages
  • Other duties as assigned by Supervisor

QUALIFICATIONS

Education & Experience:

  • Grade 12 plus two years business/accounting/collections management
  • Diploma in Business or Public Administration or related field or a combination of formal education & experience
years experience in Accounting, Accounts Receivable & Collections

  • Excellent Customer Service Skills
  • Thorough knowledge of billing,collection & accounting procedures
  • Excellent oral & written communication skills
  • Demonstrate aptitude to work with data accurately & consistently,maintain standards & understand the purpose for which the data is to be used
  • Experience in implementing policies & procedures

Technical/Job Specific Knowledge and Abilities:

  • Knowledge of all HRM Bylaws,Administrative Orders& Ordinances with Revenue Implications
  • Sound Knowledge of Municipal Government Act
  • Familiar with Freedom of Information & Protection of Privacy Act
  • Sound Knowledge of Generally Accepted Accounting Principles
  • Proficient in Windows based environment
  • Proficiency in multitasking environment
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