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Customer Experience Specialist
2 weeks ago
Summary of Role:
Skills, Requirements & Responsibilities:
- Managing incoming calls and respond promptly customer service inquiries
- Enter and review orders, following up with the customer when necessary
- Improving customer service experience, create engaged customers and facilitate organic growth
- Resolve any customer issues in a timely and professional manner
- Manage warranty claims and shipments if parts are required
- Work closely with Sales team to coordinate and support their needs
- Identify opportunities to promote and provide advice on products and services
- Communicate and uphold policies and procedures through verbal and written communication
- Work with other departments like marketing and product development to provide customer feedback and insights
Qualifications:
- Understanding and proficiency in Windows and MS Office, including Outlook and Excel
- Understanding and proficiency of NetSuite software is considered an asset
- Bilingualism (English/French) is considered an asset
- Retail or wholesale distribution experience is considered an asset
- Strong communication, organizational, and followup skills
- Ability to work in a fastpaced environment with a sense of urgency
- Ability to work as part of a team and independently
- Willingness and ability to travel if required (Events within Alberta)
- Valid Driver's license an asset
- Desire to provide the ultimate customer experience, being customer and solution focused
- Outdoor Enthusiasm: A passion for outdoor activities and basic knowledge of outdoor gear, equipment, and products to better connect with customers.
Benefits:
- Benefits 50% covered by employer after 3 month probationary period.
Salary:
$19.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T6B 3L7: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location:
In person
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