Underwriting Assistant

1 week ago

Toronto, Ontario, Canada Markel Corporation Full time
What we look for

Our exceptional and motivated employees are our greatest strength.

Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance.

We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:
The Underwriting Support Team provides a dedicated support service to the business.

Our primary focus is to provide a timely and high quality service to the underwriting divisions in Markel, managing and processing written inwards risk information.

Department & role overview

The Underwriting Support team comprises 17 underwriting assistants in all offices across Canada. The team provides administrative assistance to up to 80 underwriters in all locations.

This includes, but is not limited to, creating references, processing bordereaux, issuing quotations, policy documents and invoices.

Timely and efficient administrative support is critical to providing a high-quality service to our underwriters, and ultimately, our brokers and clients.

Duties and accountabilities

Underwriting Support

  • Complete assignments in a timely and accurate manner.

This includes but is not limited to:

  • Policy issuance
  • Quote & Bind execution
  • Bordereaux upload
  • Broker of Record changes
  • Policy cancellation, extension or midterm adjustment
  • Other underwriting administration tasks as required
  • Proactively make suggestions and recommendations for improvement.
  • Stay current on all new workflows and UW bulletins
  • Understand regional differences and works together to create consistency across Markel Canada.
  • Regular communication with Manager/Team re workload and priorities.
  • Participate in National Team meetings and relates key information back to UST.
  • Support the successful implementation of Websure (policy administration system) enhancements.
Technical Skills/Knowledge/Experience

  • Have experience working with commercial insurance products and in their administration
  • Understand the Canadian and Western insurance markets
  • Be a proficient Microsoft Office user
  • Be ready to work in a change environment
  • React readily to shifting deadlines and be able to prioritize their work
  • Have high standards and take pride in delivering accurate work
  • Have excellent communication skills
  • Be a team player and highly collaborative
  • Demonstrate commitment to the organisation, team and role
  • Maintain a high standard of professionalism at all times
  • Build and maintain relationships with colleagues
  • Focus on personal development and maintaining levels of knowledge and expertise
  • Be an efficient and effective team member and participate fully to achieve team goals
  • Be able to network internally and externally to acquire and implement knowledge
  • Continuously seek improvement to achieve higher levels of efficiency, customer service and effectiveness. Think laterally.
  • Recognize the importance of order and clarity in the workplace and the presentation of work
  • Possess the initiative to work independently
  • Embody the Markel Style
Role specific behaviours

  • Have welldeveloped communication, presentation and interpersonal skills in order to interact both within the team, and with underwriters
  • Maintain a high level of accuracy in their work, giving confidence to the wider business
  • Be selfmotivated and able to work on their own initiative
  • Be able to show flexibility in terms of roles performed and, on occasion, hours worked
Markel Style

Pursuit of excellence

  • Has a thorough working knowledge of the products, information and tools with which one regularly works
  • Is able to answer questions thoroughly and accurately demonstrating a full understanding of area of responsibility
  • Consistently provides quality work products and ensures controls are set to correct mistakes
  • Represents Markel by displaying the highest professional standards
  • Finds most efficient and practical means of overcoming challenges
Customer focus

  • Prioritizes work, balancing the needs of the customer and Markel
  • Reviews own work against established criteria
  • Looks to identify cause and effect
  • Actively looks for solutions to customer problems
Business results

  • Demonstrates effective organization skills and manages tasks or projects in a timely manner using appropriate resources
  • Effectively prioritizes and maintains realistic and comprehensive plans
  • Maintains a high energy level to accomplish tasks
Collaboration

  • Demonstrates the highest level of respect for others while supporting peers and management
  • Goes beyond scope of the job to assure success of the team
  • Invites others to share viewpoints and effectively convey

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