Isd Technician
2 weeks ago
Alliston, Ontario, Canada
Simcoe Parts Service Inc.
Full time
RESPONSIBILITIES:
- Technical and Projects
- Answer help desk calls/service requests
- Assure timely problem resolution
- System Production support
- Supplies/paper inventory control
- Printer/PC/computer equip replacement
- Evaluate and resolve scanner issues
- RF scanner configuration/deployment and
- Set up network accounts
- Reset user accounts/passwords
- Support SPS North American I.T. initiatives and projects
- Maintain all regulatory compliance requirements with
OBJECTIVES:
- Ensure all service level agreement objectives are met, which are:
- Priority One issues are addressed within 15min and resolved within 30min
- Priority Two issues are addressed within 20min and resolved within 40min
- Priority Three issues are addressed within 1h and resolved within 2h
- Priority Four issues are addressed within 2h and resolved within 4h
HOURS OF WORK:
Afternoon Shift OSCC- Monday-Thursday 4:30pm to 1:00am
Friday 3:30 pm to 12:00 am and work overtime as required
PREREQUISITES:
- High school diploma
- Minimum of 3 months of consecutive employment with SPS
- Good keyboarding skills
- Problem solving skills orientated towards technical issues
- Basic IBM I experience/ IBM i Professional Systems Operator
- One to six months' experience with Windows and IBM I operations
- A certificate or relevant work experience in any of the following:
- CompTIA A+ certification
- HDI Desktop Support Technician
- HDI Technical Support Professional
DESIRED KNOWLEDGE, SKILLS & OTHER ABILITIES:
- Maintain daily, positive and productive communication and work cooperatively with all organizational levels
- Ability to work in a fastpaced highly interactive environment
- Foster a positive work environment; exemplify ethical work habits and adhere to policies
- Excellent analytical, communication and teamwork skills
- Capable of interacting with outside contractors and service providers as needed
- Regularly required to stand, walk, talk and/or hear
- Sitting for extended periods of time and able to lift at least 40 lbs.
- Occasionally required to work 20+ ft. in the air in a safety cage or Genie Boom
- Able to wear the required PPE (ie: bump cap, safety shoes, safety glasses, etc.)
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overtime
Work Location:
In person
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Isd Technician
4 weeks ago
Alliston, Canada Simcoe Parts Service Inc. Full time**RESPONSIBILITIES**: - Technical and Projects - Answer help desk calls/service requests - Assure timely problem resolution - System Production support - Supplies/paper inventory control - Printer/PC/computer equip replacement - Evaluate and resolve scanner issues - RF scanner configuration/deployment and - repair/replacement - Set up network accounts -...