Dispatcher, Night Operations

2 weeks ago

Calgary, Alberta, Canada Bison Transport Full time

The Dispatch, Night Operations position is responsible for overseeing all Dispatch, Planning and Customer Service activity for their assigned shift.

The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours.

The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary.

Must be well organized, an excellent communicator and have a keen sense of timeliness.

Responsibilities:

  • This involves the identification and resolution of all nonroutine and timesensitive issues that occur after regular business hours. You must prioritize each situation (emergency, nonroutine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Areas of responsibility include Dispatch, Planning and Customer Service
  • Management of all afterhours satellite, telephone and inperson communications for multiple city and highway fleets.
  • Manage all incoming inquiries and provide excellent customer service according to company standards.
  • Reporting and documenting of all afterhours activity for customer service, planning and driver related issues to the appropriate personnel

Qualifications:

  • You must have dispatch experience in order to be considered for this role
  • Dedicated experience providing customer service in a similar work environment
  • Well organized, an excellent communicator and have a keen sense of timeliness
  • Demonstrated attention to detail, communication, problem solving and planning abilities
  • Ability to multitask and to thrive in a fastpaced environment
  • Excellent interpersonal and communication skills
  • Proven analytical and critical thinking skills
  • Excellent problem solving abilities
To learn more about a day in the life of our Dispatch department, please visit our blog and watch a short video:

Why Bison:

  • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
  • Dispersed work environments that promote a healthy worklife balance
  • Meaningful and impactful work and projects with an essential service provider
  • Join our engaging Wellness Program & extracurricular sports teams

About Bison:

  • Celebrating over 50 years in Business
  • Named as Canada's 10 Most Admired Corporate Cultures
  • Active in giving back through Corporate Social Responsibility and Charitable Giving
  • Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.

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