Customer Services Consultant

1 week ago


Nanaimo, British Columbia, Canada Commissionaires Victoria, The Islands And Yukon Full time
Join Commissionaires

Our focus is on our customers and our team members.

As Canada's only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Make a difference

Position Title:
Customer Services Consultant - Identification Services

Location:
Commissionaires - Nanaimo Office

Wage:
$22.00/hour plus RSP

Section:
ID Services

Union Status:
Non-union

Hours:
Mon-Fri 8am-4pm (excluding Stats)

JOB SUMMARY:

RESPONSIBILITIES:

Fingerprint Collection:

  • Greet clients and explain the fingerprinting process, ensuring a positive and professional experience.
  • Verify the identity of individuals using appropriate identification documents and procedures.
  • Capture fingerprints using electronic fingerprinting equipment or traditional ink and paper methods, following established protocols and techniques.

Quality Assurance and Compliance:

  • Enter demographic information and other relevant data into the fingerprinting system (CPIC and Live Scan) accurately and efficiently.
  • Maintain strict confidentiality and security of fingerprint records, adhering to privacy regulations and organizational policies.
  • Perform quality checks on fingerprint images to ensure clarity, completeness, and compliance with established standards.
  • Follow strict protocols and procedures for handling, storing, and transmitting fingerprint data in accordance with applicable laws and regulations.
  • Stay informed about updates and changes to fingerprinting techniques, technologies, and legal requirements, attending training sessions or workshops as necessary.

Customer Service and Communication:

  • Provide courteous and helpful assistance to clients, addressing any questions or concerns related to the fingerprinting process.
  • Communicate effectively with clients, colleagues, and supervisors to coordinate appointments, resolve issues, and ensure smooth workflow.
  • Maintain professionalism and confidentiality in all interactions with clients, demonstrating sensitivity to diverse backgrounds and circumstances.

QUALIFICATIONS, KNOWLEDGE & COMPETENCIES:

  • Excellent communication and customer service skills, with the ability to interact professionally with diverse individuals.
  • Training in criminal justice, forensic science, or a related field an asset.
  • Proficiency with MS Office suite.
  • Will learn programs such as CPIC and Live Scan.
  • Ability to prioritize, multitask and work under pressure in a dynamic environment.
  • Eligible to obtain a Reliable Status clearance through Public Works Government Service Canada.
  • Ability to work independently with mínimal supervision and maintain confidentiality and integrity in handling sensitive information.
  • Proficiency in other languages considered an asset.

REWARDS:

  • Competitive Base Salary
  • RRSP contributions by Employer
  • Grouplife Insurance and Longterm Disability
  • Health & Dental coverage
  • BC Transit Pro Pass Program
  • Paid sick, and vacation time
fCa1LwUWbl

  • Nanaimo, British Columbia, Canada Mid Island Consumer Services Cooperative Full time

    Mid Island Co-op is hiring a part-time Customer Service Representative at our Victoria Crescent Gas Bar.Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for youThings you'll do: Represent Mid Island Coop by being an...

  • Customer Service

    1 week ago


    Nanaimo, British Columbia, Canada REGIONAL RECYCLING NANAIMO Full time

    This is an exiting employment opportunity for a self motivated, conscientious individual who thrives in a fast paced work environment with a variety of duties and supportive team members. Regional Recycling is looking for Customer Service Individuals. This position reports to onsite Supervisor and works alongside the Lead Hands. Safely processing customers...

  • Customer Service

    1 week ago


    Nanaimo, British Columbia, Canada Vi Powersports Full time

    Vi Powersports is looking to grow our Parts and Apparel Department with people excited about the Powersports Industry and providing excellent Customer Service. We also have a growing segment of female riders that we support and would love to see continue to growWe offer a workplace focused on Teamwork with ongoing training, competitive compensation,...

  • Customer Service

    1 week ago


    Nanaimo, British Columbia, Canada Island Mediquip Full time

    We are looking for a Customer Service & Inside Sales Support Person to join our growing team for our Nanaimo location._- Key Responsibilities:_ Reporting to the Supervisor, this position will be responsible for:_- _Answering & dispatching incoming phone calls and assisting with clients over the phone_- _Assisting clients with the purchase and selection of...

  • Customer Service

    1 week ago


    Nanaimo, British Columbia, Canada Waterfront confections Full time

    Job Description: Customer service in the ice-cream shop,no experience requiredJob Type: Part-timePart-time hours: per weekSalary: $16.75-$17.00 per hourBenefits: Paid time off RRSP match Store discountFlexible Language Requirement: French not requiredSchedule: Monday to Friday Weekends as neededSupplemental pay types: Overtime pay TipsAbility to...

  • Eye Care Consultant

    1 week ago


    Nanaimo, British Columbia, Canada Specsavers Full time

    Specsavers is looking for Eyecare Consultants to join our team No experience in optical is required. We look for kind, passionate, energetic and customer service focused people to help our customers choose their eyewear; making it an exceptional and memorable experience for them. We want people who will treat their patients as if they would their own family...

  • Customer Service

    1 week ago


    Nanaimo, British Columbia, Canada Waterfront confections Full time

    Job SummaryIce cream scooper and cashier. Entry level position,no experience required. Please drop off your resume in store.Job Type: Part-timePay: From $16.75 per hourExpected hours: per weekBenefits: Casual dress RRSP match Store discountFlexible Language Requirement: French not requiredSchedule: Monday to Friday Weekends as neededSupplemental pay types:...


  • Nanaimo, British Columbia, Canada Budget Car & Truck Rental Full time

    Job Description - Customer Service SpecialistReports to:Department Manager/Weekend SupervisorPosition SummaryDevon Transport Ltd. operates a central customer service line that takes calls for all locations in BC. The staff at this location are responsible for helping customers with many different needs from making reservations, answering general questions,...


  • Nanaimo, British Columbia, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...


  • Nanaimo, British Columbia, Canada Balazs Full time

    Clinical Sleep Consultant page is loaded Clinical Sleep Consultant Apply locations Nanaimo, BC - Turner Rd (066) time type Full time posted on Posted Yesterday job requisition id R At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our...


  • Nanaimo, British Columbia, Canada Lordco Parts Ltd. Full time

    Position: Cashier/Customer Service Representative (Sun-Thurs, FT)Location: Nanaimo, BC Do you love interacting with people? Do you value providing customer service with a smile? Join our Nanaimo, BC, team and let work, work for you._Lordco Auto Parts is Canada's largest independently-owned automotive parts retailer, with over 100 locations across Western...


  • Nanaimo, British Columbia, Canada CWB Financial Group Full time

    AtCWB, we strive to build value for the people who choose us every day: our people, our clients and our investorsWe do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Additional Job Description (External) CWB is a bank built for business...


  • Nanaimo, British Columbia, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline...


  • Nanaimo, British Columbia, Canada Fountain Tire Full time

    Overview:Come accelerate your career with Fountain Tire Nanaimo (4801 Wellington Road) We are currently looking for a full time Customer Service/Tire Services Representative.As part of the front-line staff, the Customer Service Representative is responsible for ensuring that all customers are provided with top-notch customer serviceYour duties will include:...


  • Nanaimo, British Columbia, Canada Mid Island Liquor Full time

    _Mid Island Liquor is looking for a part-time Customer Service Representative at our Departure Bay Liquor Store in Nanaimo, BC_Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for youThings you'll do: Represent Mid Island...


  • Nanaimo, British Columbia, Canada Fairstone Full time

    Come join Fairstone Financial as a Consultant in Loan Solutions.Be part of Canada's leading provider of responsible lending solutions to serve Canadians.We require no experience but determination If you are willing to learn, we are willing to invest in your futureAt Fairstone we invest in our _teams_. We offer a broad training program where you will be...


  • Nanaimo, British Columbia, Canada BigSteelBox Full time

    LOCATION:Nanaimo, BCPAY RANGE:$25 - $28.75 per hour*****APPLICATION SUBMISSION DEADLINE: Open until filledBigSteelBox - Canada's leading provider of portable storage solutions is looking for a Storage Consultant /Forklift Driver (Storage Consultant/Yard Supervisor) for its Nanaimo BC location_._ This position is apermanent full-time position. Work hours are...


  • Nanaimo, British Columbia, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 120 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._This individual should be available to work for 4-5 shifts per week.Weekend availability...


  • Nanaimo, British Columbia, Canada Bocca Cafe Full time

    Bocca Café is looking for a passionate, and positive barista to join our team at the Old City Quarter We are a smaller café that is also very busy, so it is most important that the right individual be compatible with our team, while also always striving for excellence with their customer service.We currently have a full-time position available for 4-5 days...


  • Nanaimo, British Columbia, Canada FYidoctors Full time

    Why You Should Join Us:We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.We could not have gotten to where we are without our most...