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Retail Sales Representative Notl Float
2 weeks ago
Customer Service Orientation
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Upselling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries
Problem Solving - Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building - Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts
- Vendors, building tenants, etc.
Technology - Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control
Communication - Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive manner
Personal Responsibility and Accountability - Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
Key Areas of Focus - Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 312 Months Customer Service Experience preferred
- 312 Months Retail Experience preferred
- 312 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills: oral communication (telephone and in person);
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
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