![AY Talent](https://media.trabajo.org/img/noimg.jpg)
(Apply in 3 Minutes) Product and Client Specialist
2 weeks ago
The Product and Client Specialist is responsible for the day-to-day support and communication with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, and issue resolution, and handle their client's product development needs, such as sample requests, quotes, pricing, and graphic design. They analyze reports and maintain strong knowledge of their client's business and needs, both future and present.
Main Responsibilities:
- Provide support to the Brand Manager and Business Development Rep in servicing both potential and current clients.
- Ensure the success of fast and professional product development projects in collaboration with Graphic Design, the Hong Kong office, suppliers, and the client. This includes artwork follow-up, artwork approvals, sample and quote requests, and item setup on the company's website.
- Handle all client-related administrative processes such as inventory management, order status, contract management, and special requests.
- Prepare and analyze reports to gain better insights into the needs and trends of their client base.
- Maintain client data in the CRM, ensuring all information is up-to-date.
- Complete file handover to customer service, ensuring all data in the system is up-to-date and accurate.
- Communicate regularly with their client base, respond to questions promptly and professionally, and coordinate internally to complete requests.
- Work to build long-term relationships with clients and continue to grow the accounts.
- Propose and implement improvements to current processes and tools to increase efficiency and client service.
- Stay up-to-date on new types of products and trends to propose new products to clients, demonstrate product savoir-faire, and grow their business.
- Work collaboratively with various internal teams to ensure 100% customer satisfaction, client retention, and repeat business.
- Perform other related tasks and participate in special projects, as needed.
Prerequisites:
- A minimum of three (3) years of experience in B2B Account Management and/or Product Development in the garment, consumer products, or retail industry.
- A DEC or bachelor's degree in fashion, business administration, or another related field.
- Strong communication skills in English and spoken ability in French, to service the entire Canadian market.
- Good knowledge of Word, Excel, Outlook, and CRM software like SalesForce.
- Ability to thoroughly understand clients' needs to prioritize and address them promptly.
- Must have a positive attitude, professionalism, and ability to develop and maintain good relationships with internal/external customers, even under stressful conditions.
- Must have initiative for proactive problem solving, always looking for improvements.
- Must have good listening and organizational skills, attention to detail, and multitasking ability.
- Must be flexible and work well in an entrepreneurial environment and as part of a team.
Résumé
Le spécialiste des produits et des clients est chargé de l'assistance et de la communication quotidiennes avec les clients. En collaboration avec le responsable de la marque, il est la personne de référence pour les préoccupations quotidiennes et la résolution des problèmes, et s'occupe des besoins de développement des produits de ses clients, tels que les demandes d'échantillons, les devis, la tarification et la conception graphique. Ils analysent les rapports et conservent une connaissance approfondie de l'activité et des besoins de leurs clients, tant futurs qu'actuels.
Principales responsabilités :
- Soutenir le responsable de la marque et le représentant du développement commercial dans le service aux clients potentiels et actuels.
- Assurer la réussite de projets de développement de produits rapides et professionnels en collaboration avec la conception graphique, le bureau de Hong Kong, les fournisseurs et le client. Cela inclut le suivi et l'approbation des maquettes, les demandes d'échantillons et de devis, ainsi que la mise en place des articles sur le site web de l'entreprise.
- Traiter tous les processus administratifs liés aux clients, tels que la gestion des stocks, l'état des commandes, la gestion des contrats et les demandes spéciales.
- Préparer et analyser des rapports afin de mieux comprendre les besoins et les tendances de la clientèle.
- Maintenir les données des clients dans le CRM, en veillant à ce que toutes les informations soient à jour.
- Effectuer le transfert des dossiers au service clientèle, en veillant à ce que toutes les données contenues dans le système soient à jour et exactes.
- Communiquer régulièrement avec sa base de clients, répondre aux questions de manière rapide et professionnelle et assurer la coordination interne pour répondre aux demandes.
- Travailler à l'établissement de relations à long terme avec les clients et continuer à développer les comptes.
- Proposer et mettre en œuvre des améliorations aux processus et outils actuels afin d'accroître l'efficacité et le service à la clientèle.
- Se tenir au courant des nouveaux types de produits et des nouvelles tendances afin de proposer de nouveaux produits aux clients, de démontrer son savoir-faire en matière de produits et d'accroître ses activités.
- Travailler en collaboration avec diverses équipes internes afin de garantir la satisfaction totale des clients, leur fidélisation et le renouvellement de leur clientèle.
- Effectuer d'autres tâches connexes et participer à des projets spéciaux, selon les besoins.
Conditions préalables :
- Un minimum de trois (3) ans d'expérience en gestion de comptes B2B et/ou en développement de produits dans l'industrie du vêtement, des produits de consommation ou de la vente au détail.
- DEC ou baccalauréat en mode, en administration des affaires ou dans un autre domaine connexe.
- Solides aptitudes à la communication en anglais et capacité à s'exprimer en français pour servir l'ensemble du marché canadien.
- Bonne connaissance de Word, Excel, Outlook et des logiciels de gestion de la relation client (CRM) comme SalesForce.
- Capacité à bien comprendre les besoins des clients afin de les classer par ordre de priorité et d'y répondre rapidement.
- Avoir une attitude positive, faire preuve de professionnalisme et être capable de développer et de maintenir de bonnes relations avec les clients internes et externes, même dans des conditions stressantes.
- Il doit faire preuve d'initiative pour résoudre les problèmes de manière proactive, en cherchant toujours à apporter des améliorations.
- Il doit avoir de bonnes capacités d'écoute et d'organisation, être attentif aux détails et être capable d'effectuer plusieurs tâches à la fois.
- Il doit être flexible et travailler dans un environnement entrepreneurial et au sein d'une équipe.
-
Freelance Minute Taker
2 weeks ago
Montreal, Quebec, Canada Minutes Solutions Full timeAre you looking for flexible work that fits your schedule? Are you a critical thinker with eagle-eyed attention to detail?_Join our exceptional team of Minute Takers todayMinutes Solutions is a fast-growing professional minute-taking company that serves a global clientele. We strive to provide the highest-quality, prompt, and service-friendly minute-taking...
-
Product and Client Specialist
2 weeks ago
Montreal, Quebec, Canada AY Talent Full timeSummary The Product and Client Specialist is responsible for the day-to-day support and communication with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, and issue resolution, and handle their client's product development needs, such as s
-
Applied Hydronics Product Specialist
2 weeks ago
Montreal, Quebec, Canada The Group Master Full timeMaster, for over 70 yearsWe lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.A...
-
Client Production Specialist
2 weeks ago
Montreal, Quebec, Canada Canada Data Communications Management Corp. Full timeTitle:Client Production SpecialistType:Full Time, PermanentLocation:1500 Saint-Patrick, MontrealReports to:Client Services ManagerQUALIFICATIONS Rsponsible for leading and providing product and service expertise during all the coordination and project management activities associated on client accounts that have been assigned on an individual basis or as...
-
Montreal, Quebec, Canada eTeam Full timeJob title:Application Production SupportLocation:Montreal, QCDuration:12 monthsPay rate:$59/hr $63.07/hr on T4 without any benefitsMonday to Friday 12: 00PM to 9: 00PM in Summer/Winter (Include 1hr break); Sunday rotational once to twice a month; Hybrid working.Job Responsibilities: The primary purpose of the job is to ensure daytoday quality of service of...
-
Client Integration Specialist
2 weeks ago
Montreal, Quebec, Canada TradingScreen Full timeClient Integration Specialist at TS Imagine Montreal About the job TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and...
-
Product and Client Specialist
2 weeks ago
Montreal, Quebec, Canada AY Talent Full timeTo see more of our open job postings, go to Summary The Product and Client Specialist is responsible for the day-to-day support and communication with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, and issue resolution, and handle their client's product development needs, such as sample...
-
Client Success Specialist
2 weeks ago
Montreal, Quebec, Canada La Presse canadienne Full timeOUR MISSIONThe Canadian Press is Canada's bilingual national news agency, trusted by leading media brands to deliver fast, accurate and impartial reporting for more than 100 years.Our CP Images team is responsible for promoting, selling and providing customer service for a growing suite of solutions used by:- Media clients such as The Globe and Mail, Toronto...
-
Apply in 3 Minutes Sales Associate
2 weeks ago
Montreal, Quebec, Canada Sales Associates Full timeTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG...
-
Product Specialist
2 weeks ago
Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full timeTechnical Business Analyst III We are seeking a dedicated Product Specialist Enablon Environment to join the HSES Technology and Products Team, performing the function of a product owner in an agile devops team, responsible for the operation, continuous improvement, and alignment of our solution with global business processes. The role of an Enablon...
-
Apply in 3 Minutes: Power Market Analyst
2 weeks ago
Montreal, Quebec, Canada CWP Energy Solutions Full time-CWP Energy Solutions, a McGill St Laurent Company-CWP Energy Solutions delivers value to renewable power generators by de-risking their business and stabilizing their returns. Using cutting-edge technology, proprietary data and deep power markets expertise, our data-driven platform gives our partners the tools and intelligence to optimize the sale and...
-
Bilingual Client Content Specialist
2 weeks ago
Montreal, Quebec, Canada Cision Full timeCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Our Customer Content Specialist team...
-
Specialist Product Manager
2 weeks ago
Montreal, Quebec, Canada Canadian National Railway Company Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Video Production Specialist and Photographer
2 weeks ago
Montreal, Quebec, Canada beBee Professionals Full timeBeBee Professionals is looking for a Video Production Specialist and Photographer to join our team in Montreal.The successful candidate will be responsible for creating and producing high-quality video and photography content for our company. This includes shooting, editing, and producing videos and photos for our website, social media, and other marketing...
-
Specialist Product Manager
2 weeks ago
Montreal, Quebec, Canada Canadian National Railway Company Full timeBe part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The role of Specialist...
-
Specialist Product Manager
1 month ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Specialist Product Manager
4 weeks ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Specialist Product Manager
2 weeks ago
Montreal, Quebec, Canada Sports Technology Awards Group Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Client Support Specialist
2 weeks ago
Montreal, Quebec, Canada beBee Professionals Full timeBeBee Professionals is looking for a Client Support Specialist to join our team in Montreal. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and responding to customer inquiries.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience...
-
Apply in 3 Minutes: Data Analyst
2 weeks ago
Montreal, Quebec, Canada Hunter Bond Full timeJob Title: Data AnalystClient: Elite FinTechSalary: Up to $80,000 CAD + BonusLocation: Montreal (Hybrid)Sells: Small team size in a growing company so able to make a significant impact Collaborative, friendly, and intellectually curious environment Great benefits package + stunning office Cuttingedge technology Flexible hours/work optionsRole:You'll be...