Agent, Dealer Support Services

2 weeks ago

Boucherville, Quebec, Canada Rona Inc. Full time

Please note that:

  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.
At RONA, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe's, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, we could be perfect for each other.

Our expectations


Reporting to the Dealer Services Supervisor, the incumbent is responsible for receiving and resolving all incoming inquiries from the Dealer Services Department for the RONA.

They will be required to work closely with dealers and suppliers at a national level. They will also be responsible for supporting and training dealers on various programs and tools.

Your role

  • Be the key point of contact between dealers, area managers, and various departments
  • Respond and track all dealer phone calls/inquiries with respect to items (i.e. substitutes, descriptions, packaging, recalls, complaints on quality, warranties, credit notes, allowances, pricing strategies)
  • Respond and track all dealer phone calls/inquiries with respect to orders (i.e. special order, regular order, urgent order, internal requisition, employee orders, cancellations)
  • Support dealers with respect to tools available to them (eRona, eCat, Zone RONA, , Leaning and Talent centre, My online orders, My online store information and Self-Service portal), special projects, programs, and the annual RONA and Ace Canada Buying Show
  • Ensure posting and dealer support for SOPC (Special Order Price Guide), flyer mockups, and other files
  • Communicate all relevant information that can help achieve targets
  • Execute all other tasks associated with the position

The qualifications we are looking for

  • Impeccable customer service skills
  • Good knowledge of core items, required
  • Organisational and planning skills
  • Autonomy, resourcefulness and creativity in the proposed solutions; approach focused on dealer satisfaction
  • Ability to work under pressure
  • Team player
  • Proficiency in MSOffice (Word, Excel, PowerPoint)
  • Knowledge of Sidma, E3, an asset
  • Availability from 8:30 AM to 5:00 PM
  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.

By joining the RONA family, you'll enjoy many benefits, such as:

  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe's Canada locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of worklife balance
  • An employer that's involved in the community
  • And much more

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