IT Support Analyst

1 week ago


Laval, Quebec, Canada LOC Software Full time
If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for youWho is LOC Software?We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail
  • With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.
Your main ChallengesLearning all technical aspects of the retail software.
Develop the ability to dive deep into technical issues.
Developing abilities to understand clients' issues and requests.
Provide solutions to software integration issues with third parties.

(peripherals, payment devices and applications).What You Bring with you+ 5 years of experience in customer service, technical and application support.

Proficient on troubleshooting peripheral devices, computers and software installation.
Experience with retail and payment systems integration and devices.
Good communication skills.

Our StackArchitecture:
Micro-services
  • Micro frontends
  • MS AzureDatabase: SQLDocumentation: HTMLTools: GitHub
  • Azure DevOps
  • Google WorkspaceTicketing System
  • ZendeskOur Great BenefitsMinimum of three weeks of vacation from the first year.
Group insurance, long-term disability, medication, dental, vision.
Pension plan with employer contribution after year one.
Five personal time off (PTO days after three months.

Remote work flexibility:
Hybrid, Remote, and one site options.
The use of the masculine gender in this document is for the sole purpose ofbrevity

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